Charlotte self storage at 10140 S Tryon St

The facilty is super clean and secure! Michelle was fantastic helping me with everything I need for my storage space!

Good Customer Service goes a long way for me!!!!! Michelle was wonderful. Was not looking for a unit this soon, but got it done. Thanks Again!!!!

Staff is very helpful and accommodating best customer service in Charlotte and i have been to a few that were horrible!!

Michelle always provided consistent excellent customer care! The units and the facility are maintained well!

Michelle was an absolute delight to work with. With little notice, she had a storage unit ready to go for us and made us feel right at home! Great customer service, great storage unit, would HIGHLY recommend!

This place is extra clean, very convenient and easily accessible! The Staff was very helpful, friendly and knowledgeable. I think I was speaking to a Manager! The only part that I didn’t like was that while getting everything started (over the phone), I was signed up for Automatic Pay, without being asked first! Otherwise, great experience! UPDATE 09/23/21 BEWARE!!! I had Purses for sale stored at this Facility, and somehow “Someone” was able to drill the lock, break in and steal my Merchandise!! I have Every Reason to believe that it was an INSIDE JOB! The lying Manager, Michelle claims that they saw nothing on Camera!! BEWARE OF THIS PLACE!!!

Ms. Michelle was awesome and super helpful. An unexpected LARGE rate increase from Corporate was the driving factor for us to leave, but she was helpful throughout the entire process.

Michelle was super helpful. She created such a safe space for me and gave me the confidence I needed to trust my items will be safe. This is new to me and she ensured I felt confident and understood the process. Thanks Michelle :)

I moved to the OBX area5 hours away. I contacted Michelle (office manager) to let her know that my son would be coming to empty out my storage. He did not have access to get in. I had less than 30 minutes to get this done before the office closed. Michelle emailed me the forms to sign, and made sure the locks were broken for them to get in. She went above and beyond to accommodate our needs. Awesome customer service!

Michelle was amazing! We had a situation happen where I had to urgently get my mother in law’s things out of storage while she was out of town and wonderful Michelle was so helpful and caring. She was quick and sharp and helped me cut a couple corners while moving that would have otherwise took much longer. She shamelessly drilled a hole and broke open my mother-in- laws locker that only a Man’s Man was able to do and made sure I had the necessary tools to make moving quick and swift. All hail to Michelle. Great service and excellent customer care. Choose Extra Space Storage!

I called the online # and gave my info. I was promptly called back by Michelle (the manager) and she had already had all my information. She gave me the actual dimension of the unit so that I could measure my boat that I wanted stored. When we got there (at closing time on a Friday) she was out helping other customers (alone) and there were at least 3. She still made sure to acknowledge us and direct us where to go, while still dealing with those that were there before. ?? it was busy, after hours on a Friday, and I had a big boat. When she had the other customers taken cate of she then came and directed me to the available unit, spent at least 30 helping us try and get the boat in, (it was a tight space and I have a big truck and long boat and trailer). Once we decided it wasn’t going to fit, she then took us inside and searched for other storage units close by and helped us locate options. She was polite, professional, very knowledgeable and a joy to meet. I wish it had worked out just so I could always come by and talk with Michelle. There aren’t many people like her in this world, and I thank GOD that I had the pleasure of meeting her. This place is not just a storage place she makes it a wonderful experience!!!

Fast, excellent, professional.

Michelle was so great at the facility and explained everything on point. The nicest employee I ever met at ExtraSpace.

Thank you for making our experience hassle free and enjoyable. Michelle is awesome

My experience with Michelle, at Extra Space Storage on South Tryon St. was great. I had lost my keys and she informed me of my options and how this process would go… She also explained how at often times the task of drilling to remove a lock may take time. I’m thankful that she was considerate of my time and so very nice and respectful. You guys keep up the good work by hiring good quality people. Michelle you rock!!!!

I travel in sales and need a safe and clean place for my samples. This place is so clean and the Managment who has been here for a long while is the reason i picked this place. Happy I made that decision every time I come.

Michelle is awesome ! Never got the chance to meet her in person but she made everything nice and easy for us over the phone. Thanks again Michelle ! If I ever need anything or a storage unit I’ll definitely be going back to Extra Space on Tryon. ! Would recommend to anyone !

Great experience! Michelle was so helpful! Great experience! Highly recommend Extra Space Storage!!

Great place with great management. Very clean!

Great place I recommend to everyone, very very friendly and very informative, I recommend this company , if I could give 10 stars I would.