Bluffton self storage at 181 Carolina Bluff Dr

I rented online and when I came through the office for the first time to see if I needed a lock, Alexis and Rhys were very kind and helpful. It's refreshing to have customer service that makes you feel at ease somewhere new. Will definitely recommend to any friends who need a storage unit.

This place is a hot MESS. I arrived mid day and the alarm was going off, the gate to get into the facility was wide open all day. Bathrooms are always overflowing with trash and unkempt. Someone left an unwanted couch and end table in front of the mechanical room and blocking the fire alarm. Another time my husband arrived to find the entryway metal awning was hit by something, looking very unsafe. I understand there are issues that arise and it may take time to fix but send an email to people letting them know the facilities are closed for maintenance or whatever may be appropriate. The photo below is the only entryway into the building, other than possible emergency exits. This being said it is very convenient to book the storage facility and customer service on the phone handles things quickly and are helpful. The issue seems to be this particular location, not extra space corporate.

Kayla did a great job of explaining our options, physically showing us the spaces we were interested in and explaining the details of our rental agreement. Great experience so far!

This facility was convenient to get to from my apartment when I needed to and to get my items out when moving into my new home. A couple issues I had were with the gate not opening properly on a Sunday so both myself and a car behind me had to wait for an incoming car to put in his code to get the gate to open and then it would only open a few feet at a time so he had to keep entering his code for us to get out. There also appears to be some dead bugs along some of the corners of some units. Then the last day I was trying to get the last items out of my unit, there were about 4 trucks inside the gate and another 3 waiting to get in. I ended up going back late in the day but if someone was on a time constraint, it would’ve been bad. When I did go back, there were no carts on the ground floor so the manager and I searched the floors for carts. She found two on another floor, fortunately, but pathetic that people were too lazy to return them to the ground floor or took them or hid them in their units.

Great customer service. The whole rental process was quick and efficient. Highly recommend this facility!

Huge shoutout to Alexis for being such a big help when I couldn't get into my unit. Always a great experience and very friendly. Love how clean the property always is.

Bluetooth locks, friendly staff. Answered all my questions.

Easy rental process. Very neat technology. No locks required. Friendly and helpful.

This was by far the best storage facility I have ever used. It was clean, very easy to access and Convenient with and trucks provided and elevators. Would highly recommend. Lisa

Bluetooth locks and very friendly staff. T hanks for answring all my questions!

The climate controlled facility was fantastic. smart phone access - no codes to enter.

Great experience

Staff was friendly and knowledgeable, Tisha was very helpful. Will recommend to my friends!

this could not be easier! Super friendly staff, lovely and clean with plenty of carts. I would highly recommend.

I have used Extra Space Storage in both NJ and SC. Both facilities located in Berkeley Heights NJ and Bluffton SC (Carolina Drive) worded wonderfully. The facilities were extremely clean, accessible at a variety of hours and managed well. Most recently in Bluffton the staff was super helpful when I needed to change the unit that I had reserved. I would definitely use the storage facilities.

The facilities were extremely clean and Alexis answered all of my questions!

alexis and tisha were very welcoming and answered every question i had! they made the process seamless and with no headaches. the facility was clean and all around it was a fantastic experience. would absolutely recommend.

Extra Space Storage has done an outstanding job for me. Alexis, the Manager, has been awesome! She is very patient and always looks for ways to help. Using the facilities at ESS has been very easy for me (an “old timer”).

The entire process to sign up was easy and quick. When we had difficulty with the mobile app Alexis was wonderful in helping us through the process. The facility is well located and has easy access. The layout is exceptional, very neat and clean.

Excellent customer service. The site manager was extremely helpful in helping figure out my storage needs. I would recommend this storage facility to anyone looking for temporary/time storage.