Jessi
EDIT 11/4 - PAY IT OR LEAVE District Manager Jainet Young responded to my complaint by misgendering me as “Mr. Last Name.” I’m a woman. Basic sensitivity training is clearly needed. While she “apologized” and refunded the overcharge, she STILL failed to explain why my December increase was charged in November. She repeatedly ignored my request for resolution, instead suggesting prepayment or taking my business elsewhere. Her final response effectively shut down further discussion. Over two years as a customer, and this is how management handles legitimate complaints? I’ve now escalated to executive leadership. Absolutely disgraceful customer service. EDIT 11/3 - After negotiating my rate down, which I’m still not happy about the increase, I was charged the increase today when I have an email explicitly stating any rate increases go into effect December. Why am I being charged an increase a FULL MONTH before it goes into effect? I got a 10x10 until in Nov 2025 for a "promotional" rate of $67 (insurance included) by March I was paying $123 and as of Dec I'm going to be paying $174!!! That's a 159.7% increase in my total monthly payment and a staggering 191.1% increase in my base rental rate! First and foremost it is NOT stated anywhere that the "promotional" rate is only for the first 90 days! Second it is clear predatory behavior to increase prices due to "current market conditions". It's going to be winter! It does NOT cost that much to keep a building climate controlled to justify that type of increase! They are also offering the same unit at the same facility for $119! I'd love for Extra Space Storage to "try" and justify that type of mark up. Go ahead... I'm waiting
We are sorry to hear about your experience, Jessi, and we truly understand your frustration regarding the rate increases you have encountered. We never want our customers to feel blindsided or dissatisfied with their experience, and we take concerns like yours very seriously. We would love the opportunity to speak with you directly and work toward a resolution that feels fair to you. Please don't hesitate to contact us at (843) 790-8846 so we can address your rate concerns and discuss your situation in more detail. We appreciate you taking the time to share your feedback, as it helps us improve the experience we provide to all of our customers.
Extra Space Storage (10/28/2026)
Google Review
