Sheree
CUSTOMER SERVICE FROM ASHLEY I wanted to take the opportunity to share my recent experience with Extra Space Storage. I have been renting with them since March of 2025. In the beginning, I moved my things in during a promotional rate. I was in the middle of preparing for a big move and need a safe climate controlled and convenient location to house my personal belongings. At that time, ESS seemed like a great pick. Unfortunately, once the promotional rate expired, the monthly rental cost quickly became less affordable. I made a call to the main office in attempts to understand all of my options and to also ask if a price adjustment was available. This is an option that depending on the demand for your particular unit size, you may be eligible for a slight cost reduction. I was given one of those and I paid up a few months to keep the new rate for longer. Fast forward to current day, I again paid multiple months at a time which run out this month. I am not in a position to pay more than what I am already paying with finances so tight. I reached out to the company and spoke to their management team. The person in particular that assisted me was Ashley. She was very understanding and listened to my circumstances and was able to give me temporarily relief of the next increase. It is important to have a source of communication with companies beyond the online and automated systems. I appreciate Ashley's efforts in my rental concerns. I'm not sure what the future holds for me here with constant rate changes, but every bit of help counts.
Sheree, thank you for sharing your experience with Extra Space Storage. We're glad to hear that Ashley was able to listen to your concerns and provide helpful support with your account. We will be sure to share your kind words with Ashley and the rest of our team.
Extra Space Storage (11/5/2026)
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