Kingsport self storage at 2417 E Stone Dr

Great experience and a nice looking storage facility. Meike Morrison was very helpful. She showed me the units available and helped me pick out the one I needed. She even gave me tips on what to see and do in the area!

needed storage fast in the kingsport area! with one quick call, i was easily able to obtain storage on the spot. micah (at the desk) was very helpful and kind! she immediately and thoroughly answered any questions i had! the facility is spotless, provides large carts for easier transfer of items, drive up access to a large double door, and 24/7 surveillance of entire facility! the only reason for the 4 star rating is for their current hours. due to some work being done to the facility, i am unable to access my unit after 6pm. hopefully these hours will not be in order for long. overall, i would definitely recommend extra space storage!

Excellent experience. Staff very helpful. Could not be happier.

Very clean, well lit, easy to access. Manager easy to work with. Looking forward to having longer access hours.

Very nice staff. Answered questions, friendly and extremely helpful and understanding. Very clean. Well lit, carts were a plus. Hours are horrible. Huge drawback on accessibility. It will make a tremendous impact on my personal experience if hours were increased.

extra storage space in Kingsport is an excellent facility the employees that know what they're doing and they know how to direct you into getting the space that you need very knowledgeable on different packages that you may or may not need and they're just absolutely wonderful

Overall this is a very nice place and the representative was outstanding, so for that part of our overall experience, I'd give Extra Space a 5-star rating. The reason for the 1-star deduction is hours of operation for accessibility. Currently, one has to come during normal operating hours in order to access and load/unload storage (for interior units). Since they close at 6:00 PM, this makes it difficult for those working day jobs to get access during the weekdays. I understand they are in the process of installing a pass code system that will allow for broader hours of access (though not full 24/7), but that's still several months away. Once that gets implemented, I fully expect my rating would upgrade to 5-stars all around. BOTTOM LINE: Good facility and friendly, helpful, and attentive customer service; just needs to broaden hours of accessibility.

The staff (Asst. Mgr) was extremely helpful and friendly... and very professional. Nice facility and security is very good too.

Elizabeth was a great employee very kind and helpful. The new management is very professional and kind as well.

Elizabeth is the sweetest thing she is very professional yet makes you feel at home at the same time!!!! The prices are very competitive especially for climate control and they are fixing it now to be able to access you building 24/7 as opposed to 9-6 which is so nice!

Very helpful and polite I would definitely recommend

This was a pretty nice storage facility. Our stuff was well protected, the facility always looked clean, and the staff was friendly. The only real issue we had was the lack of staffing. We were on a time crunch to move our stuff out of the unit we rented, but the facility opened an hour late due to someone calling in sick. We were able to contact them through Facebook, and they were really apologetic and courteous about it. That was really the only incident. Everything else was fine.

Let me tell you about this place, the cleanest facility of any i have seen in a while, the young lady that helped was oh so kind and generous and had the greatest smile while helping me out. Not only would I recommend this place to anyone, but everyone. Great experience!

The staff has a great personality. Easy to work with and the facility itself is very clean and kept up. I would recommend this facility.

Nice clean

Great place,good units friendly staff,24 hr access to units thru keypad access gate