Alan
Just 3 days before my space rent was due, I received a bill that appeared to be 2 months rent. I confirmed that last months rent was paid and called to find out what had happened... that was when it was explained to me that my space rent was increasing 100%!!! This is non-climate controlled space! Am I in the wrong business?!?! I was told that I hade been paying an Internet special price that had now expired. On such short notice, I had no choice but to pay... not to mention that I am a retired service-disabled veteran currently healing from a heart procedure and would be unable to move to a more reasonable storage facility at this time. I've used this same company in the past and had good luck with them... but it appears that my luck has run out. New ownership? Update... I was called by management and was reduced back to the price I was praying previously. I was told the prices change regularly with market trends. Storage space is not easy to afford as is the case with so many things in this economy.
Thank you for sharing your concerns and for your service to our country. We sincerely apologize for the unexpected price increase and the short notice provided. We understand this has caused you significant frustration and inconvenience, especially given your current health situation. We value our customers, particularly our veterans, and would like to address this situation with you directly to better understand the circumstances and explore possible solutions. Please feel free to reach out to us at (512) 707-8141 to discuss this matter further. Our team is committed to working with you to find a resolution that works for both parties and ensures your continued satisfaction with our services. Your feedback is important to us, and we appreciate the opportunity to address your concerns.
Extra Space Storage (3/3/2025)
Google Review
