Jennifer
August 19, 2026
I had a wonderful experience with Dana this past week/weekend. I have been a loyal and longtime customer with Extra Space Storage. Recently the rate on my unit was significantly increased and she helped assist me with getting this reduced. She listened and truly cared about my status by reaching out to upper management to explain my current situation and help alleviate the costs for me. I am truly appreciative on how friendly, eager, and willing she was to help me after just meeting me! Not to mention the quick turnaround time for a decision to be given! I am so thankful and grateful for her support!
We're utterly delighted to hear about the exceptional service Tony provided you with. Thank you for sharing your experience with us! We're so pleased that Tony was able to assist you with the rate increases and help you find a solution. His dedication to customer service, pleasant attitude, and quick response time are qualities we truly value in our team members. We appreciate your kind words about Tony's efforts, especially in getting your rate back to what it was. Your feedback is important to us, and we're grateful for customers like you who take the time to recognize our staff's hard work.
Extra Space Storage (8/16/2024)
Google Review