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Houston self storage at 3535 Katy Fwy
Read 153 Reviews
HOURS OF OPERATION
Conveniently Located Near You
Close to Rice University & University of Houston
A Versatile Storage Facility in Houston, TX
Storage Unit Sizes & Access Types
Climate-Controlled Storage
Vehicle Storage
Advanced Security Features
Other Amenities & Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Sturdy moving carts for heavy, bulky items
- Elevators for easy access to upper levels
- Wide-drive aisles to accommodate large moving trucks
Exceptional Customer Service
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 1782
Storage Units in Houston, TX on Katy Fwy - Extra Space Storage
Recent Customer Reviews About This Facility
20 of 153 reviews
March 23, 2021
Erika Alonso
Posted On Google
Update: they did increase rent a few months after we signed up. The increase wasn’t enough to justify moving just yet, but I want others to know that they should expect a price increase in their rent. Brittany was very friendly and helpful and walked me through the no-contact lease process within a few minutes. They made it very easy to get a storage space!
Response from Extra Space Storage (8/3/2020)
Hi Erika, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience with Brittany! Stop by the office if you need anything.
March 21, 2021
Charles Reed
Posted On Google
Fantastic location. Jay was great. The prices are fair and the units are very clean.
February 10, 2021
Gina Spear
Posted On Google
They were very nice at the start. Although on my move in day, i was on property for an extended period & needed a restroom. At first the manager told me they didn’t have public restrooms, then he lied & told me they had no water, & that I could walk to a station if I needed to !!!!!! REALLY???i
February 9, 2021
Chris Russell
Posted On Google
We are using the storage facility for "burst capacity" while we are getting our house ready to sell and pondering what to keep and what to relocate. I was impressed with the cleanliness of the facility. Also the registration process was very easy and Jay was helpful. I appreciated the flexibility if we need to go to a bigger or smaller unit. There are multiple cameras and they are changing out the lock systems, so it feels safe. I subtracted one star for two small but correctable things. 1 - They require insurance which I understand, but it could be highlighted on the website. Cost surprises, even small ones, are not helpful. 2 - Jay wasn't wearing a mask when I registered. He was behind a plastic shield so I didn't ask him to put one on and I stood back and didn't feel unsafe but I think in a customer facing job, it's not a good look.
Response from Extra Space Storage (2/9/2021)
Hi Chris, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, and we do our best to make sure we are able to provide that. We truly appreciate your feedback and we will be sure to review it internally so that we can make improvements in the future. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!
February 9, 2021
Gene Velasquez
Posted On Google
Gina was very friendly and helpful. It was my first experience renting storage space and she made feel welcomed. I would definitely recommend you to anyone I know that needs space..Thanks again
Response from Extra Space Storage (2/9/2021)
Hello, Gene. Thank you for the review. We're so glad Gina could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!
February 8, 2021
Mladen Tomic
Posted On Google
Gina, great lady to work with! She explained everything clearly!
Response from Extra Space Storage (2/9/2021)
We think Gina is great too! Thanks for the positive review, Mladen. We're glad Gina explained everything clearly! Stop by the office if you need anything.
February 5, 2021
Warwick King
Posted On Google
Jina was exceptionally helpful. Efficiently answered all my questions and signed me up for another storage unit. Great experience with Extra Space Storage.
Response from Extra Space Storage (2/5/2021)
Hi Warwick, we're glad Jina was exceptionally helpful, efficiently answered all your questions, and signed you up for a new storage unit. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything!
February 2, 2021
Mladen Tomic
Posted On Google
Gina, great lady to work with! She explained everything clearly!
January 30, 2021
Hollie Box
Posted On Google
Gina was quick, knowledgeable and fixed us up!
January 26, 2021
Geexter
Posted On Google
Gina was great! Thank you for a seamless transaction and professionalism.
November 9, 2020
Albert Davis
Posted On Google
Great place to trust your valuables to ????????
October 31, 2020
Drew Nichols
Posted On Google
Jay and Andre were incredibly helpful in my search to secure a rental unit posted on the website that presented some challenges. Professional and efficient, both are to be acknowledged for their genuine concern for customer satisfaction and the persistence with which they went above and beyond to ensure all my requirements were met and approved in compliance with corporate guidelines. I was so pleased with the transaction that I decided to prepay for an entire year to lock in a very fare rate. Thanks again for your taking the extra time to make my visit a priority.
Response from Extra Space Storage (10/31/2020)
Hi Drew, thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Jay and Andre! Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage. We are grateful to have you at Extra Space!
October 30, 2020
Alex Spell
Posted On Google
Andre was extremely helpful with my inquiry & also provided excellent customer service!! I felt very welcomed & he made my visit pleasant!!
Response from Extra Space Storage (10/30/2020)
Thank you, Alex. We appreciate your feedback and review. We're glad Andre was extremely helpful. Please let us know if we can be of further assistance.
September 1, 2020
Chris Cone
Posted On Google
Brittany is the bomb. Very pleasant to deal with
Response from Extra Space Storage (9/2/2020)
We think Brittany is great too! Thanks for the positive review, Chris.
September 1, 2020
Canaan Carrierre
Posted On Google
Brittany has excellent customer service.
Response from Extra Space Storage (9/2/2020)
Thank you for the kind words, Canaan! We're committed to providing excellent customer service. Stop by the office if you need anything.
August 30, 2020
Kimberly Walag
Posted On Google
Very friendly service, Brittany is great. Everything was clean and they are following Covid protocols well. Made us feel comfortable and welcome. Gate access via code to keep our things safe.
Response from Extra Space Storage (8/31/2020)
Thank you for your feedback, Kimberly! Providing renters with clean and secure facilities is our top priority. Don't hesitate to reach out if you need anything!
August 29, 2020
Chris Longwood
Posted On Google
I called community storage and the person on the phone was pretty rude. So I called Extra Space and spoke with Brittany. She got me hooked up with a better rate in record time! Highly recommend. Air conditioning was blasting cool when we went to look at our unit
Response from Extra Space Storage (8/31/2020)
Hi Chris, thank you for your review. We're glad Brittany got you hooked up with a better rate in record time! Thanks for recommending Extra Space Storage!
August 29, 2020
Caroline Urquhart
Posted On Google
Really good price, climate controlled, easy elevator access, very secure, great customer service. Brittany is really helpful and awesome.
Response from Extra Space Storage (8/31/2020)
Caroline, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service. We're glad Brittany is really helpful. Stop by the office if you need anything.
August 15, 2020
Werio
Posted On Google
Ms ángeles is a great person and she help us a-lot nice services
Response from Extra Space Storage (8/15/2020)
Thank you, Werio. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions. Don't hesitate to reach out if you need anything!
August 11, 2020
Robert Iris
Posted On Google
Easy access, great service from all the staff, the site is clean and easy to get around. The prices are very good and easy to access online.
Response from Extra Space Storage (8/11/2020)
Hi Robert, thank you for your review! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We are so glad you are satisfied with your rental rate! Don't hesitate to reach out if you need anything!
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Katy Fwy and Heights Blvd
Directions from the North
Drive south on Heights Blvd. Turn left onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the South
Drive north on Heights Blvd. Turn right onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the East
Drive west on Katy Fwy. Take Exit 766. Turn left onto Heights Blvd. Turn left onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the West
Drive east on Katy Fwy. Take Exit 766. Merge onto Katy Fwy Service Rd. Our facility will be on your right after Heights Blvd.