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Houston self storage at 3535 Katy Fwy
Read 179 Reviews
Other Storage Available
HOURS OF OPERATION
Conveniently Located Near You
Close to Rice University & University of Houston
A Versatile Storage Facility in Houston, TX
Storage Unit Sizes & Access Types
Climate-Controlled Storage
Vehicle Storage
Advanced Security Features
Other Amenities & Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Sturdy moving carts for heavy, bulky items
- Elevators for easy access to upper levels
- Wide-drive aisles to accommodate large moving trucks
Exceptional Customer Service
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 1782
Storage Units in Houston, TX on Katy Fwy - Extra Space Storage
Recent Customer Reviews About This Facility
July 24, 2021
sandra z.
Posted On Google
Very professional! Excellent service ! Excellent customer service from Jay .
June 19, 2021
Lucrecia P.
Posted On Google
Excellent location. Affordable prices. Excellent customer service.
Response from Extra Space Storage (6/12/2021)
Lucrecia, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.
June 12, 2021
Adam N.
Posted On Google
Looking for a good storage place. I found one at extra space storage, Jay Moya was very very helpful and worked with me .I'm glad I found this storage place. It's awesome ??
Response from Extra Space Storage (6/12/2021)
Hello, Adam. Thank you for the 5-star review! We're so happy Jay could help. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
June 11, 2021
killian g.
Posted On Google
Very easy to work with!
June 8, 2021
Natalie M.
Posted On Google
Great service !!!!! ill always storage with extra space storage luv it.
June 3, 2021
Robert I.
Posted On Google
We have been long-term customers and have always been delighted by the convenient location and extra-supportive staff. Jay has been especially helpful with our storage needs.
Response from Extra Space Storage (6/10/2021)
Hello, Robert. Thank you for the review. We're so glad Jay could meet your storage needs. Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future!
March 23, 2021
E A.
Posted On Google
Update: they did increase rent a few months after we signed up. The increase wasn’t enough to justify moving just yet, but I want others to know that they should expect a price increase in their rent. Brittany was very friendly and helpful and walked me through the no-contact lease process within a few minutes. They made it very easy to get a storage space!
Response from Extra Space Storage (8/3/2020)
Hi Erika, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, helpful staff, so we are thrilled to hear that you had such a positive experience with Brittany! Stop by the office if you need anything.
March 21, 2021
Charles R.
Posted On Google
Fantastic location. Jay was great. The prices are fair and the units are very clean.
Response from Extra Space Storage (3/27/2021)
We think Jay is great too! Thanks for the positive review, Charles. We are so glad you are satisfied with your rental rate! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by the office if you need anything.
February 10, 2021
Gina S.
Posted On Google
They were very nice at the start. Although on my move in day, i was on property for an extended period & needed a restroom. At first the manager told me they didn’t have public restrooms, then he lied & told me they had no water, & that I could walk to a station if I needed to !!!!!! REALLY???i
Response from Extra Space Storage (2/20/2021)
Thank you for the review, Gina. We want to make sure you have a better experience in the future and have forwarded your concerns to our district office. It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if anything comes up.
February 9, 2021
Chris R.
Posted On Google
We are using the storage facility for "burst capacity" while we are getting our house ready to sell and pondering what to keep and what to relocate. I was impressed with the cleanliness of the facility. Also the registration process was very easy and Jay was helpful. I appreciated the flexibility if we need to go to a bigger or smaller unit. There are multiple cameras and they are changing out the lock systems, so it feels safe. I subtracted one star for two small but correctable things. 1 - They require insurance which I understand, but it could be highlighted on the website. Cost surprises, even small ones, are not helpful. 2 - Jay wasn't wearing a mask when I registered. He was behind a plastic shield so I didn't ask him to put one on and I stood back and didn't feel unsafe but I think in a customer facing job, it's not a good look.
Response from Extra Space Storage (2/9/2021)
Hi Chris, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, and we do our best to make sure we are able to provide that. We truly appreciate your feedback and we will be sure to review it internally so that we can make improvements in the future. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions!
February 9, 2021
Gene V.
Posted On Google
Gina was very friendly and helpful. It was my first experience renting storage space and she made feel welcomed. I would definitely recommend you to anyone I know that needs space..Thanks again
Response from Extra Space Storage (2/9/2021)
Hello, Gene. Thank you for the review. We're so glad Gina could meet your storage needs. Call us at 888-storage if you have any questions or need assistance with your rental!
February 8, 2021
Mladen T.
Posted On Google
Gina, great lady to work with! She explained everything clearly!
Response from Extra Space Storage (2/9/2021)
Thanks for the positive review, Mladen. We're glad Gina explained everything clearly! Don't hesitate to reach out to us at 888-storage if you need anything!?
February 5, 2021
Warwick K.
Posted On Google
Jina was exceptionally helpful. Efficiently answered all my questions and signed me up for another storage unit. Great experience with Extra Space Storage.
Response from Extra Space Storage (11/24/2020)
Hi Warwick, we're glad Jina was exceptionally helpful, efficiently answered all your questions, and signed you up for a new storage unit. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything!
February 2, 2021
Mladen T.
Posted On Google
Gina, great lady to work with! She explained everything clearly!
January 30, 2021
Hollie B.
Posted On Google
Gina was quick, knowledgeable and fixed us up!
Response from Extra Space Storage (1/31/2021)
Hi Hollie, Thank you for taking the time to leave your feedback! We pride ourselves on having a knowledgeable staff, so we are thrilled to hear that you had such a positive experience with Gina. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
January 26, 2021
Geexter
Posted On Google
Gina was great! Thank you for a seamless transaction and professionalism.
Response from Extra Space Storage (1/27/2021)
Thanks for taking the time to leave us a review, Geexter! We are so glad we could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!?
December 17, 2020
Cheovanny O.
Posted On Google
Great experience. Fast service and well maintained facility.
Response from Extra Space Storage (12/18/2020)
Hi Cheovanny, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Don't hesitate to reach out to us at 888-storage if you need anything!?
December 7, 2020
Kaylo i.
Posted On Google
Reserved a space online and a representative from extra space quickly reached out for assistance. Angel helped lock in a great rate for a unit in the first floor. Angel made this process a breeze and I’ll be storing my things in no time, thanks to her.
Response from Extra Space Storage (12/7/2020)
Hi Korey, thank you for your review. We're glad Angel helped lock in a great rate for a unit on the first floor and made this process a breeze. Don't hesitate to reach out at 888-STORAGE if you need anything!
December 5, 2020
Jane B.
Posted On Google
I’ve been using the storage for almost 20 years and appreciate the professionalism of the office staff and safety of the units and my personal items. Always accessible
Response from Extra Space Storage (12/6/2020)
Thank you for your kind words, Jane. Security is our top priority, and we appreciate that you have trusted us with your belongings! Let us know if we can?do anything else to?assist you at 888-storage.
November 23, 2020
Warwick K.
Posted On Google
Jina was exceptionally helpful. Efficiently answered all my questions and signed me up for a new storage unit. Great start to my experience with Extra Space Storage.
Response from Extra Space Storage (11/24/2020)
Hi Warwick, we're glad Jina was exceptionally helpful, efficiently answered all your questions, and signed you up for a new storage unit. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything!
Frequently Asked Questions at 3535 Katy Fwy
Can I rent a storage unit for 1 month at 3535 Katy Fwy?
Do I have to sign a lease to get a storage unit at 3535 Katy Fwy?
How far in advance do I need to reserve a storage unit at 3535 Katy Fwy?
Is it safe to store electronics in a storage unit at 3535 Katy Fwy?
What pest control and cleanliness measures are taken at 3535 Katy Fwy?
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Katy Fwy and Heights Blvd
Directions from the North
Drive south on Heights Blvd. Turn left onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the South
Drive north on Heights Blvd. Turn right onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the East
Drive west on Katy Fwy. Take Exit 766. Turn left onto Heights Blvd. Turn left onto Katy Fwy Service Rd. Our facility will be on your right.
Directions from the West
Drive east on Katy Fwy. Take Exit 766. Merge onto Katy Fwy Service Rd. Our facility will be on your right after Heights Blvd.