Chelsey
If I could give this location zero stars, I would. Whoever was answering the phone on October 6 between 12:50-1:00pm possibly the manager has absolutely no business speaking to customers. I called twice because I had already moved out but was still receiving billing emails and had never received a move-out confirmation. When she returned my call, she did not identify herself or the business. She immediately answered with an attitude, saying, “You called me twice,” as if I had called her personal phone. She remained rude and dismissive throughout the entire conversation. When I asked about the refund I had previously been told I would receive, she repeatedly insisted that I must have “misunderstood” the employee and then tried to dismiss my concern by saying it was “only about $5.” The amount is irrelevant. If a customer was told they would receive a refund, they have every right to ask about it without being spoken down to. The most unprofessional part happened after I ended the call. This woman actually called me back just to say, “Don’t you ever hang up on me.” Who exactly does she think she is? An employee or especially a manager calling a customer back to reprimand them is completely inappropriate and unacceptable. Extra Space Storage needs to identify whoever was working at that time and find someone else to answer the phone. If this person is management, that makes the situation even worse. I will not recommend this location to anyone.
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