Chelsea
If you value your time, money, and peace of mind on moving day, look elsewhere. I booked a unit at the Little York location and scheduled my move for the very next day, hiring professional movers by the hour. When we arrived, the access code did not work, and the office was completely locked up with no staff on-site because they were at a district meeting. No one from this facility ever reached out via phone or email to inform me—a brand-new customer with a move-in date on record—that the office would be closed. Had they provided basic communication, I could have easily rescheduled my movers. Instead, my movers sat idle on the clock for over 40 minutes while I scrambled for a solution. I called customer service and spoke with Candace from another district. While she genuinely tried her best to help and attempted to generate a new access code, it still failed from her end. When I finally dealt with the on-site manager, Jenna, and the district team lead, Gina, the customer service was dismissive and unacceptable. All they offered was one month free rent or to move out, completely refusing to take accountability for the actual financial loss their negligence caused. Their system failure and lack of notice directly resulted in me paying out-of-pocket for movers to sit around outside a locked gate. Unprofessional, completely disorganized, and zero accountability for customer losses. Rent somewhere else.
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