Vivian
August 13, 2026
Long time standing customer, for months the elevator was out and when trying to reach the manager she only returned the phone call once to say that she was real busy and never heard from her again after several attempts and staff 'claiming' they reached out to her. As a climate-controlled facility, they do not go based on whether it feels warm or cold inside more so on preset calculations. However, Alan was gracious enough to adjust the temperature whenever I had to spend long time working inside the unit. Charlotte tries to be helpful but does not adjust the temperature like Alan did. In these semi cooler temperature the gauge will not kick on leaving the halls a bit stuffy and wondering why the extra cost for climate control. So you are basically standing there in stale temperature. I also got dislodge from one unit by accident and was supposed to hear from them the following morning and I haven't received a response to my calls. I paid days ago for my unit yet I'm still getting emails saying that I owe. Updated 08/13/26 Everytime I visit the door is locked or personnel not in the office with signs of returning later. For as much as they charge they have a lot of unfavorable changes that the previous company 'Cubesmart' didn't have!
Your concerns are noted, Vivian. Please call us at (512) 592-3043.
Extra Space Storage (8/13/2026)
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