Plano self storage at 3101 W Spring Creek Pkwy

Great customer service. John saw me struggling to move my 3000lb toolbox and helped me get it into my storage unit without me asking for help. I would not have been able to do it alone. Thank you so much

Excellent!

This place is GREAT! The customer service is always PERFECT! I rented a storage when I moved to an apartment around the corner. The location and the units were very clean and well kept. I had the same unit for about 1 year. My rate did increase ONCE by $4. I didn't notice because I always budget up by $10 so it didn't affect me at all. The employees here seem happy and are always friendly. Customer service is always great BUT, the icing on the cake was that just a few days ago, I moved all my stuff out of the storage after hours and took my lock with me. I had planned to call and see if they could close my account over the phone as I live about 30min away now. I totally forgot to call them and today, when I logged into my online account it showed closed and "move out". I called the location just to make sure, but apparently, they check the locks daily and when they see a storage has been left empty and unlocked, they close it out automatically. THAT IS JUST AWESOME!!!! It may seem small, but it's a testament of the type of service they give. They saved me about 2 hours of my day. If I ever need a storage again, I will DEFINITELY go to Extra Space. And anyone in the Plano area should use the one on Spring Creek and Independence for sure!

Clean. Friendly. Contactless options!

It was easy to reserve a unit online, even from over a thousand miles away. Staff is courteous, professional, and personable. Helped work with me to get the unit I needed while minimizing the amount of time I would have to pay to hold an empty unit until I arrived. The unit itself was very clean and tidy, we didn't need to do much of anything to prepare it. It was clear they took security seriously, as staff could be seen making rounds both inside and outside of the buildings when we visited and during the process of storing our belongings. They came over to check when they saw we helped a rental truck into the secured area. Our lock received a sticker, which appears to be an indication that they checked the lock's integrity. Fair, competitive pricing with easy pay structures so I don't worry about missing a payment.

Trey Hayes was so much help! Very great customer service! I will most definitely use extra space storage again. Wonderful experience!! ???? Thanks Treyyy!!???

Customer service is excellent!

Could not have been an easier or more pleasant experience. Completed the rental online, signed all contracts, and received our unit number and gate code with 10 minutes. Shortly after signing, we received a call from the local office, making sure we didn't have any questions or concerns. Unit was easy to find, clean, and had a brand new lock ready for us in the unit. Cannot recommend this company enough.

Great Management Team, Service & Clean Units!!!

Andrew customer service was wonderful I will definitely recommend others to this location!!! Thank you

Friendly staff, fair prices, easy move-in.

I needed a storage unit as soon as possible and Andrew helped me out with the process, show us the unit and helped with the lock, all under 30 minutes. I appreciate his time and work.

Jonathan is simply the best helping with excellent service with my space needs over the past 4 years! Highly recommend this facility for your storage needs!

Great fast friendly service.

Andrew and his crew really know how to take care of the customer. I rent two units here (one for personal, one for business). The price range is great, and the unit is easily accessible!

Awesome , both the site and the customer service!

The process of looking for a storage unit that’s affordable for a 10x20 is hard. Luckily, we found Extra Space Storage. Lowest price around my area. They website was easy to navigate and the phone call was by far one of the top notch service provided to me. The process was done over the phone and it was fast. Thanks Jonathon(hope I spelled your name correctly)

This place was very inexpensive compared to most others, and they were VERY helpful with me moving my stuff into storage in a short amount of time.

It’s been a wonderful experience. I’m moving out today and everyone has been helpful and professional. Andrew was especially helpful and kind.

Easy rental, convenient location and great service. The facility is clean and well maintained, and I love that there open until 10pm.