Christy
Well after being a customer for sometime, I’ve had my share of rental rates increased. This past one $100+, and when asked why such a big increase, they said they couldn’t do anything cause I was paying only 4$more than the online going rate. In saying this and then Knowing my payment history…..: I struggle. Imagine just about every month i get their late fee, and they knowing the hardship it is causing, they just don’t care. They only care about the money not the people anymore. I have been a customer for many years and I have multiple units, and so yes they just keep raising my rents on all of them. So new or old customer it’s really don’t matter to them. Expect the unexpected financially, when renting here. I strongly suggest that people looking for long term storage do not rent with extra space storage. I do strongly suggest you look elsewhere, that won’t surprise you with monthly , or bi-monthly, or whenever they feel like it, rent increases. It will be so much better for those knowing and feeling comfortable financially and knowing you can store your items worry free for as long as you need. ESPECIALLY THOSE WITH FIXED INCOME , DO NOT RENT HERE. Not long term at least.
Thank you for sharing your concerns, Christy. We’re sorry that the rent increases and late fees have caused financial hardship, especially as a long-term customer with multiple units. Please call (310) 835-6822 so we can review your account and concerns.
Extra Space Storage (9/26/2026)
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