Extra Space Storage at 5845 Charlotte Pike

The lady in the office was very nice

Good good good

Very clean facility. Nice size and variety of units and easy access. Friendly interaction with staff.

I do not want to hear anything about how Extra Space Storage “cares about safety” after my experience. I previously reported a man with a limp to staff at this location due to concerning behavior. After I moved out, that same individual recognized me on a public bus this past weekend and threatened to hit me with his cane. This is not speculation—this is direct, targeted behavior. I contacted Extra Space Storage management hoping they would assist or at least coordinate with law enforcement, since they had prior interactions with this individual and were aware of the situation. Instead, I was told that it was “no longer their problem.” That response is unacceptable. Crime and threats do not stop mattering just because they happen off your property. If proper steps had been taken earlier—such as documenting incidents or working with police—there would already be a record to help identify this individual and support my report. To be clear: I am not following this person I only encounter him occasionally on the bus, typically on weekends His behavior is specifically directed at me Staff at this location have already spoken to him multiple times At this point, I expect Extra Space Storage management to take responsibility for their prior knowledge and cooperate with law enforcement by providing any relevant information about this individual and prior incidents. Because of how this situation has been handled, I am leaving a one-star review. Safety should not be conditional based on location—it should be taken seriously at all times. Update to my what extra space storage wrote (Update) I appreciate your response and your willingness to address this situation. However, due to the seriousness of what has occurred, I have decided that I intend to pursue legal action against this individual. At this time, I believe it is in my best interest not to discuss the matter further directly with your team. Instead, I am requesting that you coordinate with your staff at the location in question and work directly with the local police department to provide any relevant information, witness accounts, or records. I have also contacted the MTA regarding this matter. I strongly suggest that Extra Space Storage coordinate with MTA as well and confirm that this individual had previously been warned by staff at your location to stop this behavior. Any documentation, witness statements, or records showing that he was told to leave me alone should be shared with the appropriate authorities. Additionally, if you have identifying information on this individual—such as contact details or records tied to your facility—I ask that this information be provided directly to law enforcement or MTA as appropriate, so they can conduct a fair and independent investigation. This will help ensure that all parties can provide testimony without any perception of collusion and allow authorities to properly assess the situation. My goal is to ensure that this situation is handled fairly and independently. I want to avoid any perception of bias, collusion, or influence, and allow law enforcement to gather the facts from all parties involved. I would prefer that any further communication regarding this matter be handled through proper legal or law enforcement channels. If needed, I will follow up personally with the appropriate authorities. Thank you for your understanding.

Great experience. Carol got me situated based on my needs and stayed late to ensure I was set up, even helped me get rid of some items that wouldn’t fit my unit! Also spoke with Kyle at the call center who was a tremendous help as well.