Douglas
October 15, 2026
Don’t. I rented space for a cargo trailer. The very first day my trailer was broken into. Other units were broken into. The walk in gate had been broken for weeks. Extra space refused any and all responsibility for the thief. Management refused to compensate anyone who incurred a loss. Myself, I lost thousands of dollars of tools I needed to work. The manager refused to take phone calls. Zero accountability. Rent someplace other that respects you and and your property. Not extra space. UPDATE. I received a call about my review of extra space. Manager (?) stated he was not going to to anything to reimburse anyone for there losses even though it was their failed “walk thru” See photo, gate had been broken for several weeks. I also found out the security cameras, in this area were off-line. Making it look suspicious? The next step will be to the CEO, to find out what he thinks about how he feels about the security failures and es disregard for its customers. This weekend I will reach out to Joe Margolis CEO. Stay tuned.
We're truly sorry about the loss of your tools and your experience with us, Douglas. Please contact us at 888-STORAGE so we can look into this further.
Extra Space Storage (10/3/2026)
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