Self Storage FAQs
Most Common Questions
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
How long of a lease am I required to sign?
Storage units at Extra Space Storage are rented on a month-to-month basis. Your rental with us can be long-term or short-term depending on your needs.
Do I need my own lock?
You will need your own lock at the majority of Extra Space Storage facilities, which you can purchase at the facility. We recommend purchasing a disk or cylinder lock to ensure the highest level of security.
What security measures are used to protect my stuff?
Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We feature electronic gates with coded access, monitored video surveillance, fenced and well-lit facilities, individual unit alarms, personal locks available for purchase, and more. These features vary by location so contact the facility manager for details about a specific location.
What pest control and cleanliness measures do you take?
Every building at Extra Space Storage is treated for pests and rodents on a regular schedule by Ecolab, our dedicated pest control experts.
Can I buy boxes or other packing products from Extra Space Storage?
All Extra Space Storage facilities offer a variety of moving and packing supplies for purchase.
Are moving cars or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts that may be used free of charge. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Am I required to purchase insurance on my storage unit?
Insurance is required. If your homeowner or renter’s insurance doesn’t cover stored items, we can help you sign up with a storage insurance provider.
Questions About Renting a Storage Unit
What is climate control?
Climate-controlled units maintain a consistent storage environment between 55 and 80 degrees in order to protect items that may be damaged by extreme temperatures.
What is a drive-up unit?
Think of a drive-up access unit as a garage. These units are outdoors on the ground floor, which allows for direct access to and from your vehicle. It’s one of our most convenient storage options.
What is a roll-up door?
Roll-up doors are the most common door in self storage. They’re accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
What’s the difference between indoor and outdoor units?
An outdoor unit is most often a drive-up storage unit located on the ground level of a facility that gives you the ability to load your belongings directly from a vehicle or truck. An indoor storage unit is within a building that requires you to go inside to access your unit, which may be on the first floor or may require you to use stairs or an elevator to access another floor of the facility.
What does it mean for a storage facility to have lift access?
Lift access is also referred to as a non-passenger elevator. If you rent a storage unit at a facility with multiple levels, you’ll have access to use a lift to move your belongings. Customers are not allowed to ride inside of lift elevators.
What does it mean for a facility to have an on-site resident manager?
An on-site resident manager means that an employee, usually the facility manager, has an apartment on-site as part of the facility. This increases facility security since there’s someone there during non-business hours.
Questions About Storage Leases
How far in advance can I reserve a storage unit?
We give you the flexibility to book a reservation up to 14 days in advance to help you plan ahead.
Is there a required length of time I need to sign a lease for?
Our units are rented on a month-to-month basis, which allows customers flexibility to rent for whatever time period is needed. Customers with long-term needs may prepay on a yearly basis (12 months) and get the 13th month free.
What payment options are available?
Extra Space Storage strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in-store, online, by phone (888-STORAGE), or by mailing us a check. In-store payments can be made with cash, check, or credit card. We can help you set up automatically withdrawn payments each month from your credit card or checking account. Payments can be made online in the “My Account” section here at extraspace.com.
Does Extra Space Storage offer long-term leases?
If you’re in need of a long-term storage solution, we work with customers who have long-term self storage needs and allow you to prepay on a yearly basis (12 months). We also rent our storage units on a month-to-month basis. This allows our customers the flexibility to rent as long as necessary.
What are the terms of a lease?
Your rental with us can be long or short, depending on your needs. Monthly rent is due each month on the anniversary of your rental start date. For your convenience, we offer many payment options including the option to pre-pay for up to twelve months of rent. When you are ready to vacate, we require two days verbal OR 15 days written notice before vacating. If you advise the rental office of your intention to vacate before paying your final month, we will prorate your last month of rent so you pay only for what you use.
Is my price guaranteed for as long as I rent?
Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we make adjustments to our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.
What do I need to have the day I move in?
If you’ve decided to insure your items outside of the insurance policies offered by Extra Space Storage, you will need to have a copy of your insurance policy, declaration, or the like when you move-in. You’re also required to provide your own lock for your storage unit. If you forget to bring a lock or need items such as boxes, packing tape, or move-in kits on move-in day, all of those and more are available for purchase at each of our storage facilities.
Can I move to a different storage unit size after I’ve already moved in?
If the unit size you want is available at your facility, then you can move into another unit. Your facility manager will be able to assist you in that transition.
What happens if I’m late making a payment?
Your monthly rent is due on the same day each month (the anniversary date of the rental). Extra Space Storage provides a five-day grace period before charging a late fee on the 6th day past a payment due date. The late fee assessed varies by state according to local self storage law; the grace period for a past-due payment can also vary by state. For further details, please refer to your lease or contact your storage facility. Late fees cannot be waived and the full balance must be paid immediately to avoid foreclosure. No partial payments are accepted. Please also note that until your account is paid in full, access to your unit may be denied, your gate code access is removed and your unit will be over-locked. The late fees assessed vary according to state laws.
How long after my account is delinquent will my belongings go to auction?
The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the facility manager to discuss your account as soon as possible if your payment is late. Extra Space Storage will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, facility managers frequently try to contact any customer in default by phone prior to an auction process. As a customer, it’s your responsibility to make sure we have accurate, up-to-date contact information associated with your account and to pay your bill on time.
What happens if my belongings go to auction?
Once the unit is sold, the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the person leasing the storage unit. If the proceeds are lower than the outstanding balance, the account will be sent to collections.
Questions About Facility Amenities
What are facility access hours?
The majority of our storage facilities have access hours between 6am and 10pm every day with office hours between 9:30am and 6pm Monday through Friday and 9:30am and 5:30pm on Saturday. We do not have access hours on Sunday, unless otherwise specified by the facility. It’s best to contact the facility manager for current gate hours.
What’s the difference office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours, the facility manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property and when your unit can be accessed. If you require access outside of our standard gate hours, ask your facility manager for information about 24/7 access availability.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools or store list to find pricing at a facility near you.
Do you offer parking for RVs, boats, cars, and motorcycles?
Extra Space Storage has indoor, outdoor, and covered storage options for vehicles of all sizes. Use our facility search to find the nearest location that offers the option you need.
How much is self storage insurance through Extra Space Storage?
The rate varies based on the amount of coverage you want. Whatever coverage you choose, it’s quite possible that your monthly rate will be lower through Extra Space Storage than your own insurance.
Do you provide military discounts?
At some locations, we do offer military discounts. To find out if your facility does, it’s best to contact the facility manager directly.
Do you hold auctions at your storage facilities?
We hold monthly auctions at all of our storage facilities. You can contact a storage facility in the area to find out when they will be held.
Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,600 self-storage properties in 35 states, Washington, D.C. and Puerto Rico. The Company’s properties comprise approximately 750,000 units and over 80 million square feet of rentable storage space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. We are committed to being the most convenient, secure and professional storage solution in your neighborhood. And it is this commitment which has allowed Extra Space Storage to become the second largest storage units operator in the U.S. with over 1,600 properties across the country.