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FAQs About Renting & Moving into Storage


Reserving a Storage Unit


Self Storage Leases

Self Storage Insurance

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Move-In Day

Reserving a Storage Unit

What do you need to rent a storage unit?

You will need to bring a government issued ID to complete your storage unit rental. If you choose our easy pay option, which is our most convenient payment method, you’ll also need a credit card.

How do I cancel my reservation?

You can cancel your reservation by contacting or visiting the facility where the unit is reserved. Make sure to check for office hours so you’ll reach a facility manager who can work with you to cancel your reservation.

Self Storage Leases


Are storage units month to month?

Yes! We rent our storage units on a month-to-month basis to give you the flexibility to rent for whatever amount of time makes sense for you.

Are long-term storage solutions offered?

If you’re in need of a long-term storage solution, we work with customers who have long-term self storage needs and allow you to prepay on a yearly basis (12 months). We also rent our storage units on a month-to-month basis. This allows our customers the flexibility to rent as long as necessary.

Is my price guaranteed for as long as I rent?

Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. Please keep in mind that your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. From time to time, we adjust our customers’ rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility.

What are the terms of a lease?

Your rental with us can be long or short, depending on your needs. Monthly rent is due each month on the anniversary of your rental start date. For your convenience, we offer many payment options, including the option to pre-pay for up to twelve months of rent. When you are ready to vacate, we require ten days verbal OR 15 days written notice before vacating. If you advise the rental office of your intention to vacate before paying your final month, we will prorate your last month of rent, so you pay only for what you use.

What payment options are available?

Extra Space Storage strives to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made in store, online, by phone (888-STORAGE), or by mailing us a check. In-store payments can be made with cash, check, or credit card. We can help you set up automatically withdrawn payments each month from your credit card or checking account. Payments can be made online in the “My Account” section.

Self Storage Insurance

Will homeowners or renters insurance cover storage units?

Homeowners and renters insurance typically include off-premises coverage that covers belongings in a storage unit. This coverage can be pretty limited, though, so going through your homeowners or renters insurance policy isn’t always the best option when storing possessions that add up to a significant total value.

Learn more about self storage insurance today!

Move-In Day

What should I expect when I arrive at the facility for the first time? 

Welcome to Extra Space! We’re happy to have you with us. Here are a few items to keep in mind to make your first trip to your storage space a positive experience! If you rented online, you can access your unit right away, just remember to bring your gate code to the facility. If you have questions or concerns, our store managers are available during office hours to assist you, all you have to do is give them a call. They’re also available to help you rent the unit if you made a reservation. We look forward to seeing you around!

What do I need to have the day I move in?

If you’ve decided to insure your items outside of the insurance policies offered by Extra Space Storage, you will need to have a copy of your insurance policy, declaration, or the like when you move in. You’re also required to provide your own lock for your storage unit. If you forget to bring a lock or need items, such as boxes, packing tape, or move-in kits on move-in day, all of those and more are available for purchase at each of our storage facilities.

Do I need my own lock?

Yes, you provide your lock. The best lock for our storage units is typically a disc lock, and we have them available at our locations if you forget or would prefer to purchase yours through us.

Are moving carts or dollies provided?

Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts that may be used free of charge. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.

Can I change storage unit sizes after I move in?

If you feel like a different storage unit size better fits your needs after you’ve moved in, you can change sizes as long as the size you need is available. Our on-site staff will be happy to help you with the transition!

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(855) 234-6922


(855) 234-6922