Q: How to pick a moving and storage company?

To find a good moving and storage company , verify licensing information, find clear pricing details, determine if services meet your needs and budget, compare estimates, and check online reviews. When you’ve narrowed down your options, ask companies about their insurance coverage, binding vs. non-binding estimates, local and long-distance capabilities, employee vs. subcontractor use, cancellation policies, payment options, and claim procedures. Learn more about choosing a moving and storage company

Question 1

Can I rent a storage unit online?

Accepted Answer

Extra Space Storage offers online rentals through Rapid Rental, letting you secure a unit from any location.

Learn more about renting storage units online

Question 2

Can I rent a storage unit over the phone?

Accepted Answer

Yes, Extra Space Storage allows phone reservations for storage units. Our team members are available to assist and answer questions throughout the rental process.

Learn more about renting storage units over the phone

Question 3

How far in advance can I reserve a storage unit?

Accepted Answer

We allow storage units to be booked up to 14 days in advance.

Learn more about the advance reservation window for storage units

Question 4

What do you need to rent a storage unit?

Accepted Answer

You'll need a government-issued ID to rent a storage unit, plus a credit card if choosing the easy pay option for convenient automatic payments.

Learn more about rental requirements

Question 5

How do I cancel my Extra Space Storage rental?

Accepted Answer

Cancel your Extra Space Storage rental by contacting your facility manager verbally—in person or by phone during office hours—or through written notice.

Learn more about canceling your storage rental

Question 6

Can I complete my rental with a store manager after starting at a kiosk?

Accepted Answer

Yes, you can complete your rental with a store manager after starting at a kiosk. Similar to our online Rapid Rental process, you can fill out the "Personal Info" section at the kiosk before having a facility manager find your information and finish booking your unit in person.

Learn more about completing your rental

Question 7

Can I lease more than one storage unit at a time?

Accepted Answer

Yes, you can lease more than one storage unit at a time. Contact your facility manager for information about how to lease multiple storage units at once.

Learn more about leasing multiple units

Question 8

Do I get a move-in truck with my rental?

Accepted Answer

Select Extra Space Storage facilities may offer moving trucks for customers to use when moving into storage units. Check with your local facility to determine if they have move-in trucks.

Learn more about move-in truck availability

Question 9

Do you have kiosks at every location?

Accepted Answer

No, we only have kiosks at select Extra Space Storage locations. Check with the team at your local facility to see if kiosks are available.

Learn more about kiosk availability

Question 10

How to pick a moving and storage company?

Accepted Answer

To find a good moving and storage company, verify licensing information, find clear pricing details, determine if services meet your needs and budget, compare estimates, and check online reviews. When you’ve narrowed down your options, ask companies about their insurance coverage, binding vs. non-binding estimates, local and long-distance capabilities, employee vs. subcontractor use, cancellation policies, payment options, and claim procedures.

Learn more about choosing a moving and storage company

Question 11

How do I unreserve a storage unit?

Accepted Answer

If you need to unreserve and cancel your storage unit reservation, contact your Extra Space Storage facility manager. For additional assistance, reach out to our customer service team.

Learn more about canceling a reservation

Question 12

What are the different timeline options for renting a storage unit?

Accepted Answer

There are several different timeline options for renting a storage unit with Extra Space Storage. Our facilities offer flexible month-to-month leases for both short-term and long-term storage. You can also reserve units up to 14 days in advance based on availability, or rent now and move in later to secure your space.

Learn more about rental timeline options

Question 13

Why are you adding kiosks to your stores?

Accepted Answer

Adding kiosks to Extra Space Storage stores improves the self storage experience by offering convenient features outside office hours and allowing customers to make reservations without staff assistance.

Learn more about kiosk benefits

Question 14

I rented the wrong storage unit. What do I do?

Accepted Answer

If you rented or reserved the wrong storage unit, contact your Extra Space Storage facility manager to discuss your options. If you can't reach them, call our customer service team.

Learn more about correcting rental mistakes

Question 15

Are storage units month to month?

Accepted Answer

Storage units at Extra Space Storage are available on a flexible month-to-month basis, with the option to prepay up to six months of rent. This flexibility allows you to rent self storage for as short or long as needed for your situation.

Learn more about month-to-month storage options

Question 16

Are long-term storage solutions offered?

Accepted Answer

Yes, Extra Space Storage offers long-term self storage with flexible month-to-month rentals or prepayment options up to six months. Whether you're moving, renovating, storing a vehicle, or experiencing a life transition, we have solutions to fit your needs.

Learn more about long-term storage solutions

Question 17

Is my price guaranteed for as long as I rent?

Accepted Answer

Your original monthly rate isn't guaranteed for the life of your rental, as Extra Space Storage periodically adjusts rates to maintain quality service and secure facilities.

Learn more about pricing guarantees

Question 18

What are the terms of a lease?

Accepted Answer

Month-to-month rentals require payments on your rental anniversary date, however, there are options to prepay up to six months. When vacating, provide 10 days verbal or 15 days written notice.

Learn more about lease terms

Question 19

How do I increase insurance on my storage unit?

Accepted Answer

To increase storage unit insurance, contact your homeowners or renters insurance provider to modify your policy, or reach out to your facility manager if using insurance through Extra Space Storage.

Learn more about increasing storage unit insurance

Question 20

Will homeowners or renters insurance cover storage units?

Accepted Answer

Homeowners and renters insurance may cover stored items but typically limit off-premises coverage to 10% of your policy's total. Storage insurance through Extra Space Storage covers your entire unit and items in transit near the facility.

Learn more about insurance coverage for storage units

Question 21

How do I file an insurance claim if something is damaged or stolen?

Accepted Answer

To file a claim, immediately notify your facility manager, photograph damage and unit number, and create an itemized inventory with values and proof of ownership. For Customer Protection Plans, file at www.cppclaims.com; for homeowners or renters insurance, contact your provider directly.

Learn more about filing insurance claims

Question 22

Am I required to purchase insurance on my storage unit?

Accepted Answer

Insurance isn't required if your existing homeowners or renters insurance covers self storage use. If you don't have coverage through an existing policy, you'll need to purchase storage unit insurance through Extra Space Storage upon reservation.

Learn more about storage unit insurance requirements

Question 23

Does a car in storage need insurance?

Accepted Answer

Yes, all vehicles at Extra Space Storage require registration and auto insurance. Customer Protection Plans can cover vehicles stored inside units if policy limits match the vehicle's value.

Learn more about vehicle storage insurance requirements

Question 24

What does the customer protection plan cover?

Accepted Answer

The Customer Protection Plan covers belongings stored inside a rented storage unit under a valid rental agreement. Covered causes of loss include but are not limited to burglary, water damage, vandalism, fire or lightning, and damage from rodents or insects (coverage is void if food is stored in the unit). For full details, refer to your Certificate of Insurance or contact Brown & Brown at cpp@bbrown.com.

Question 25

Can I cancel my insurance online?

Accepted Answer

No, you cannot cancel your insurance online through the My Account portal. To cancel your rental insurance, contact your storage facility or call our customer service line.

Learn more about canceling insurance

Question 26

Do you offer earthquake insurance?

Accepted Answer

Yes, earthquake insurance is available in California and Hawaii. Contact your store manager for information on how to sign up for coverage.

Learn more about earthquake insurance

Question 27

Does Extra Space Storage offer natural disaster or fire protection?

Accepted Answer

Yes. Extra Space Storage offers a Customer Protection Plan (CPP) starting at a low monthly cost, providing storage‑specific coverage for accidental damage. You can also check whether your homeowners or renters insurance covers items kept in storage, or choose a plan through Extra Space Storage when you rent.

Learn more about disaster and fire protection

Question 28

What do I need to have the day I move in?

Accepted Answer

On move-in day, bring proof of insurance if using your own policy and a lock for your unit. If you forget these items or need boxes and packing supplies, they're available for purchase at the facility.

Learn more about move-in requirements

Question 29

Do Extra Space Storage facilities have carts, dollies, or hand trucks to help move heavy items?

Accepted Answer

Most Extra Space Storage facilities with indoor hallway-access units provide complimentary moving carts, dollies, and hand trucks that customers can request from the facility manager.

Learn more about moving equipment availability

Question 30

How can I get gate access?

Accepted Answer

Gate access instructions are provided after completing paperwork and payment, and codes are available through the My Account portal. Enter your code at the facility keypad or use the app for Bluetooth-enabled gates.

Learn more about getting gate access

Question 31

Can I move my storage unit?

Accepted Answer

You can switch to a different unit at your Extra Space Storage facility by contacting the manager, who will help coordinate the transfer for you.

Learn more about moving storage units

Question 32

What should I expect when I arrive at the facility for the first time?

Accepted Answer

If you rented online, you can access your unit immediately with your gate code. Store managers are available during office hours to answer questions or help complete reservations if needed.

Learn more about your first facility visit

Question 33

Do I need my own lock when renting a storage unit?

Accepted Answer

You'll need to provide your own lock for your Extra Space Storage unit, either by bringing one or purchasing a cylinder or disc lock at the facility.

Learn more about the use of locks for your storage unit

Question 34

Can I buy boxes or other packing materials from Extra Space Storage?

Accepted Answer

Yes, you can buy cardboard boxes and other packing materials from Extra Space Storage! All Extra Space Storage facilities offer a variety of moving and packing supplies for purchase.

Learn more about available packing materials

Question 35

Can I downgrade my current storage unit?

Accepted Answer

Yes, you can downgrade your current storage unit if the size and features you need are available. Contact your facility manager to arrange the move.

Learn more about downgrading your storage unit

Question 36

Can I upgrade to a different storage unit?

Accepted Answer

Yes, you can upgrade to a different storage unit if the size and features you need are available. Contact your facility manager to arrange the move.

Learn more about upgrading your storage unit

Question 37

Do you have a contactless entry system?

Accepted Answer

Yes, Extra Space Storage offers a contactless entry system for storage units at select facilities. If available, you can unlock your facility gate, entry keypads, and unit via smartphone with our mobile self storage app—no contact required!

Learn more about contactless entry

Question 38

How do I report a problem with my storage unit?

Accepted Answer

If you experience a problem with your storage unit, reach out to your facility manager directly. Your unit's features should all be functioning properly when you move in.

Learn more about reporting unit issues

Question 39

How do you open a storage locker?

Accepted Answer

To open a storage locker with outward-opening swing-style doors, unlock your locker using your key or combination, locate the door handle and pull it toward you, secure the door in an open position to move in items, then close the doors carefully. Remember to relock when finished.

Learn more about opening a storage locker

Question 40

How do you open a storage unit lock?

Accepted Answer

To open a disc or cylinder storage unit lock, insert your key and turn clockwise to unlock, remove the lock from the latch, slide or lift the door mechanism, and pull up the door. Select facilities offer digital PIN codes via the Extra Space Storage app.

Learn more about opening a storage unit lock

Question 41

How do I open an Extra Space Storage Unit?

Accepted Answer

To open an Extra Space Storage unit with roll-up doors, unlock your unit using your key or combination lock, slide the latch out of the locking bracket, then grip the handle and pull upward to open the door. When you’ve finished loading your items, pull the door down, slide the latch back, and relock.

Learn more how to open an Extra Space Storage unit

Question 42

If I enter before closing, can I leave after closing?

Accepted Answer

No, if you enter the facility before the gates close, you must leave at or before closing. Standard access requires leaving before posted hours end, extended access allows you to stay until 10pm, and 24-hour access lets you enter and exit at any time.

Learn more about facility access hours

Question 43

What should I do if there's damage to the storage unit?

Accepted Answer

If you notice damage to your storage unit, notify your facility manager immediately. They'll discuss next steps and help resolve the issue.

Learn more about reporting unit damage

Question 44

How can I prepare for move-in day at Extra Space Storage?

Accepted Answer

Prepare for move-in day at Extra Space Storage by gathering necessary documents, checking facility hours, and downloading the mobile app. Declutter and clean your belongings, pack them in sturdy moving boxes, create a storage inventory, and organize items strategically in your unit to maximize space and accessibility.

Learn more about preparing for move-in day

Question 45

How do I organize a storage locker?

Accepted Answer

Organize your storage locker by grouping similar items in clearly labeled, sturdy boxes, placing heavier boxes on bottom and frequently used items in front. Create an inventory list to track contents efficiently.

Learn more about how to organize a storage locker

Question 46

How do I pack a storage unit?

Accepted Answer

Pack your storage unit effectively by creating an inventory, cleaning items, and using bins with heavier items on bottom and fragile ones on top. Keep frequently-used belongings near the front with a clear walking path for access.

Learn more about how to pack a self storage unit

Question 47

How do I store clothes long term?

Accepted Answer

Store clothes long-term by cleaning them first, then using garment bags, vacuum-seal bags, or plastic bins with silica gel packets and acid-free paper to prevent damage.

Learn more about how to store clothes long-term

Question 48

How do I pack for long term storage?

Accepted Answer

Pack for long-term storage by ensuring items are clean and dry, with sensitive belongings like antiques and art requiring climate-controlled units to prevent temperature and humidity damage.

Learn more about how to pack for long-term storage

Question 49

How do I store valuable items in a storage unit?

Accepted Answer

Store valuables by selecting an appropriately-sized unit (like 5x5, 5x10, or 10x10), using climate control for temperature-sensitive items, and packing carefully with sturdy boxes and protective materials. Create a detailed inventory with photos for insurance purposes.

Learn more about how to store valuable items in a storage unit

Question 50

How do I store dining room chairs in a storage unit?

Accepted Answer

To store dining room chairs in a storage unit, clean and dry them completely, apply polish to wood, disassemble if needed, and wrap them in moving blankets, breathable furniture covers, or bubble wrap. Stack one or two chairs high, with heavier pieces on bottom. Keep chairs near storage unit walls for safety and accessibility.

Learn more about how to store dining room chairs in a storage unit

Question 51

What is the best way to store furniture in a storage unit?

Accepted Answer

The best way to store furniture in a storage unit depends on its material, whether it can be disassembled, and its size. For wooden, upholstered, or fabric furniture, climate-controlled storage is generally recommended.

Learn more about storing furniture

Question 52

How do I prepare my storage unit for winter?

Accepted Answer

To prepare your storage unit for winter, clean and dry all items, use water-resistant packing materials like plastic bins, elevate belongings off the floor, and leave space for airflow. Consider a climate-controlled unit to help protect sensitive items from extreme cold, moisture, and mildew.

Learn more about preparing your storage unit for winter

Question 53

How do I pack shoes for long-term storage?

Accepted Answer

To pack shoes for long-term storage, clean and dry them thoroughly, apply protective sprays to leather, fill shoes with acid-free paper or bubble wrap to maintain their shape, and store them in individual boxes or bins with silica gel packets. Consider a climate-controlled storage unit for delicate or high-value shoes to help protect against temperature and humidity fluctuations.

Learn more about how topack shoes for long-term storage

Question 54

How do I prepare skis for storage in a storage unit?

Accepted Answer

To prepare skis for storage, clean and dry them thoroughly, remove any rust from the edges, apply storage wax to the base and edges, loosen the binding springs, and secure the skis together with straps. Store them vertically or flat in a cool, dark area—ideally in a climate-controlled unit with indoor access.

Learn more about how to prepare skis for storage in a storage unit

Question 55

What is the best way to store a bike in a storage unit?

Accepted Answer

The best way to store a bike long-term is in a climate-controlled storage unit, which helps protect all components from weather, theft, and long-term wear.

Learn more about storing a bike in a storage unit

Question 56

What are the best tips for storing a classic car in a storage unit?

Accepted Answer

When storing a classic car, choose an indoor drive-up unit to help protect it from weather and pests, as outdoor storage can expose it to sun and precipitation damage. Follow proper preparation tips to keep your vintage vehicle in top condition.

Learn more about storing a classic car

Question 57

How do I store a dining room table in a storage unit?

Accepted Answer

To store a dining room table, clean and dry it thoroughly, disassemble it if possible, apply polish to wooden surfaces, and wrap all pieces in moving blankets or padding, paying special attention to corners. Store it on its side—or upright if assembled—in a climate-controlled or indoor storage unit.

Learn more about how to store a dining room table in a storage unit

Question 58

How do I store a freezer when its not in use?

Accepted Answer

Before storing a freezer, clear out all food, defrost the freezer, clean and dry it thoroughly, drain water lines, and store it upright and unplugged with the door slightly open. Use a climate-controlled storage unit and elevate it on pallets to help protect seals and prevent moisture damage.

Learn more about how to store a freezer when its not in use

Question 59

How do I store a kayak in a storage unit?

Accepted Answer

To store a kayak, thoroughly clean and dry it to remove salt and dirt, wrap it in a weather-resistant tarp, and keep it off the ground using a kayak rack. Store it away from direct sunlight to prevent UV damage.

Learn more about how to store a kayak in a storage unit

Question 60

What is the best way to store a mattress in a storage unit?

Accepted Answer

The best way to store a mattress is to clean and dry it thoroughly, place it in a protective mattress bag, and keep it flat to prevent sagging or warping. Spring mattresses can be stored on their side for short-term storage if necessary.

Learn more about storing a mattress

Question 61

How do you safely store mirrors in a storage unit?

Accepted Answer

To store a mirror safely, clean and dry it thoroughly, apply painter's tape in an X pattern across the glass, attach cardboard corner protectors to the frame, and wrap it in bubble wrap or blankets. Place the wrapped mirror in a mirror storage box and fill gaps with additional padding.

Learn more about storing mirrors

Question 62

How do I store a fridge in a storage unit?

Accepted Answer

The best way to store a refrigerator is upright in a climate-controlled storage unit. Turn the fridge off, empty and clean it thoroughly, dry it completely, drain all water lines, and store it unplugged with the door slightly open. Consider elevating it on pallets for added protection.

Learn more about how to store a fridge in a storage unit

Question 63

How do I store a snowblower in a storage unit?

Accepted Answer

For effective snowblower storage, drain or stabilize the fuel, clean the interior and exterior, change the oil, fix or replace damaged parts, and remove and clean the spark plug. Cover the machine if storing it outdoors to protect it while in storage.

Learn more about how to store a snowblower in a storage unit

Question 64

What is the best way to store artwork in a storage unit?

Accepted Answer

To store artwork properly, choose an indoor, climate-controlled storage unit to help prevent warping, cracking, and fading. Clean and wrap each piece in acid-free paper and bubble wrap, use corner protectors for frames, label each piece clearly, and keep artwork upright and off the floor using pallets or shelves.

Learn more about storing artwork

Frequently Asked Questions

Moving into Your Storage unit Frequently Asked Questions

Reserving a Unit

Storage Leases

Storage Insurance

Move-In Day

How To Store

Reserving a Storage Unit