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Current Customer FAQs

 

Making a Payment

Updating Account Info

Troubleshooting

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Moving Out

Making a Payment

How do I set up automatic payment?

You can set up automatic payments at any time by completing an easy pay form at your facility or by following these instructions to set it up through your online account:

  1. Sign in to your account.
  2. Click the “Pay Online” link located on the left side of the “My Account” section.
  3. Click on the tab labeled “Easy Pay” and complete the three-step process.
  4. Once finished, submit by clicking on “Start Easy Pay.”

What happens if I’m late making a payment?

Your monthly rent is due on the same day each month (the anniversary date of the rental). Extra Space Storage provides a five-day grace period before charging a late fee on the 6th day past the payment due date. The late fee assessed varies by state according to local self storage law; the grace period for a past-due payment can also vary by state. For further details, please refer to your lease or contact your storage facility. Late fees cannot be waived, and the full balance must be paid immediately to avoid foreclosure. No partial payments are accepted. Please also note that until your account is paid in full, access to your unit may be denied, your gate code access is removed, and your unit will be over-locked. The late fees assessed vary according to state laws.

How long after my account is delinquent will my belongings go to auction?

The length of time for a past-due account to be placed in auction varies by state law. We recommend that you contact the facility manager to discuss your account as soon as possible if your payment is late. Extra Space Storage will provide written notice to your email address or physical address listed on your account, again depending on state law. Additionally, facility managers frequently try to contact any customer in default by phone prior to an auction process. As a customer, it’s your responsibility to make sure we have accurate, up-to-date contact information associated with your account and to pay your bill on time.

What happens if my belongings go to auction?

Once the unit is sold, the proceeds are applied to your outstanding balance. If the proceeds are higher than the amount due, a check for the difference will be sent to the person leasing the storage unit. If the proceeds are lower than the outstanding balance, the account will be sent to collections.

Updating Account Info

Troubleshooting

What should I do if I can’t sign into the website?

First, make sure you have selected the correct state and facility where your rental unit is located. The state and facility you select must match your email and password on file to sign in.
Another possibility is that your computer may not be accepting cookies. Make sure that your browser allows cookies (i.e., that cookies are turned on).

Sometimes, the login page will not display correctly if your browser isn’t set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the “View” menu and selecting “Encoding” or “Text Encoding,” followed by “Default” or “Automatic.” If this doesn’t solve the problem, select either “UTF-8” or Western text encoding.

A final suggestion is to upgrade your browser to the latest version. If none of these changes help you login to the website, please contact us at customerhelp@extraspace.com or by calling 888-609-8483.

Why can’t I access my account outside of the U.S.?

Due to security concerns, we have restricted our website from some countries outside the U.S. We apologize for this inconvenience. We do offer payment over the phone by calling 877-842-8740, or you can set up easy pay. Your facility manager can also help you set up easy pay.

How do I report maintenance issues?

During office hours, please report the issue to the facility manager immediately. If you notice the issue after office hours, please contact our National Sales Center at 888-STORAGE to report it.

Moving Out

What do I need to move out?

After you’ve submitted your ten days verbal OR 15 days written notice before vacating, we ask that you stop into our office and fill out a vacate card. Please notify us prior to us receiving your last month’s payment, and we will prorate your last month of rent (i.e., charging you only for the days you use). On your scheduled move-out day, make sure the unit is completely empty, your lock has been removed, and the facility manager has inspected the unit.

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Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 1,850 self-storage properties in 43 states, Washington, D.C. and Puerto Rico. Extra Space Storage properties comprise approximately 1,010,000 units and over 585M square feet of rentable storage space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. We are committed to being the most convenient, secure and professional storage solution in your neighborhood. And it is this commitment which has allowed Extra Space Storage to become the second largest storage units operator in the U.S. with over 1,850 properties across the country.