What to Do If I'm Having Issues With A Gate?

If you're having issues with storage facility gate access, first confirm your access code is correct. If the problem persists, reach out to your facility's management team for next steps and troubleshooting issues.

• Confirm Your Access Code Is Correct: An incorrect access code is a common reason for storage facility gate issues. Go to My Account or check the Extra Space Storage Mobile App to ensure you have the right access code.

• Contact Your Local Management: If the issue still persists, contact management at your local Extra Space Storage facility to report the issue. Have your account details handy for quick communication.

Preventing Self Storage Security Gate Issues

There are several causes to gate issues—including a restricted code, incorrectly entering your code, or attempting to access your rental outside of the standard or extended hours without 24 hour access. To prevent the issue, be aware of your accessibility hours, and make your code easily accessible. Write it down, store it in a safe place, or download our mobile app—where your access code will automatically appear.