Will I Be Notified If My Autopay Fails?

If your automatic payment doesn't go through, our system will try to process your payment again for up to three days. As soon as your card is declined or after three failed attempts to process the card, it will be disabled. If you've opted in to email and/or text alerts, you'll receive a notification the following day letting you know your payment didn't go through so you can log in to your Extra Space Storage account to update your card. If you don't update your information and successfully make your payment within 5 days of its due date, you'll be charged a late fee.

How to Troubleshoot Issues with Autopay

If you receive an alert that your automatic payment isn't successful, there are a few things you can do to try to resolve the issue:

• Verify that your card number, billing address, zip code, and expiration date are current and accurate on your account

• Check with your bank to see if you have enough funds in your account to cover the payment

• Add an alternate payment method to your account

Contact our customer service team at (888)-609-8483 for further assistance