Heather
I've used multiple storage units in multiple cities and this is the dirtiest. In addition to dealing with my unit having a messed up door so I can't open it all the way or it gets stuck, I have to take a broom with me every time I go to knock down the spider webs and sweep the spiders off my stuff. I was told I could move to a different unit because the door on mine isn't going to get fixed, but I'd only have 24 hours to move everything over (im not physically able to do this myself at this time and don't have any help so I'm stuck with messed up door for now). It's super easy and convenient to get a unit online, but I'd recommend finding a different facility because this one is old, dirty, and falling apart.
We are truly sorry to hear about the door issue, cleanliness concerns, and the unrealistic timeline for switching units, Heather. We understand that the 24-hour window was not feasible given your physical limitations, and we sincerely apologize for that. We take these concerns seriously and would like to find a better resolution for you. Please don't hesitate to call us directly at 888-786-7243 so we can work together to address these issues.
Extra Space Storage (8/26/2026)
Google Review
