Reviews
January 4, 2020
Tonya McGinnis
Posted on Google
Response from Extra Space Storage (01/05/2020)
Thanks for being a loyal customer, Tonya! We're glad we were able to meet your storage needs.
December 28, 2019
Belinda Fowler
Posted on Google
Very friendly. Clean. Adam was very informative and covered all the bases.
Response from Extra Space Storage (12/28/2019)
Hi Belinda, thanks for leaving us a review! We're so glad to hear Adam provided 5-star service! We make it a priority to provide clean facilities and are thrilled your experience reflects that. Stop by our office if you need anything!
December 26, 2019
Nashayla Sierra
Posted on Google
Response from Extra Space Storage (12/27/2019)
Nashayla, wow! Thank you so much for taking the time to leave this excellent review! We really appreciate your business and are here to help if you need anything.
December 18, 2019
Susan Headley
Posted on Google
I was very satisfied with the assistance that I received at the Springfield Ohio location. My daughter had secured a unit a few months ago, and I was impressed with the Assistant Store Manager, Taro Taiwo. She explained everything in detail and was very professional. I needed a unit on short notice yesterday and she helped me secure a unit in a very timely manner. I was grateful for her assistance. I hope she can be recognized in some way as an outstanding representative for your company. I will recommend your facility to my friends.
Response from Extra Space Storage (12/18/2019)
Susan, your recommendation to friends and family is the best compliment that we can receive! You are so kind for taking the time to recognize outstanding Extra Space Storage employees and we're thrilled you had a positive experience with Taro. Let us know if we can do anything else to assist with your storage needs!
December 7, 2019
Gaakb B
Posted on Google
Super clean facility. Very helpful and friendly staff! Thanks Tara and Adam for all your help and info.
Response from Extra Space Storage (12/08/2019)
Welcome to Extra Space Storage, Gaakb! We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Don't hesitate to reach out if you need anything.
December 6, 2019
Ceaira Ferryman
Posted on Google
Adam and Terra were very helpful with finding us some climate controlled storage units! The storage units are so clean and easy to access! Thank you!
Response from Extra Space Storage (12/07/2019)
Thanks for renting with us in Springfield, Ceaira! We love the climate control storage units because they do an especially great job protecting your items from harsh weather. Adam, Terra, and the rest of our team are happy to help, so let us know if you have any questions!
December 6, 2019
Jenni J
Posted on Google
So far, so good. Facility is very large, clean and seems secure. Assistant manager is competent and friendly. I'm pleased so far. Will increase my rating if things continue going well.
Response from Extra Space Storage (12/07/2019)
Thanks for sharing your positive experience, Jenni. We're committed to being your go-to stop for all your local storage needs! Let us know if we can do anything else to assist you.
December 4, 2019
Brady Boeckman
Posted on Google
Response from Extra Space Storage (12/04/2019)
We're proud to serve customers like you, Brady! Thanks for leaving us a rating.
November 25, 2019
Mariebeth Marsh
Posted on Google
Response from Extra Space Storage (11/25/2019)
Thank you for the excellent rating, Mariebeth! We're glad to hear you had a positive experience storing your belongings at Extra Space Storage.
November 21, 2019
Michael Brideweser
Posted on Google
Super friendly crew
Response from Extra Space Storage (11/21/2019)
Thank you for choosing Extra Space Storage, Michael! We pride ourselves on having a friendly staff and are so happy they were able to assist you! Stop by our office if you need anything.
November 2, 2019
Fiontay Williams
Posted on Google
Quick service and very efficient.
Response from Extra Space Storage (11/03/2019)
Hi Fiontay, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (937) 688-1890 or stop by the office if you need anything!
October 28, 2019
Deanna Mabra
Posted on Google
Nice clean facility and Tara very helpful and friendly customer service.??
Response from Extra Space Storage (10/28/2019)
Welcome to Extra Space Storage, Deanna. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Thank you for taking the time to share your experience with us!
October 25, 2019
Tosha Adkins
Posted on Google
Adam was very helpful and kind! Super clean environment, convenient and safe. We will definitely recommend to our friends and family. ??
Response from Extra Space Storage (10/26/2019)
Your recommendation means a lot to us, Tosha! We are thrilled to hear your experience with Adam was positive! We know that your items are important to you, so we make it a priority to provide a clean and secure self-storage facility. Don't hesitate to stop by our office if you need anything!
October 23, 2019
Heather Snyder
Posted on Google
Tara is very friendly and welcoming.. facility is clean and she answered all my questions.
Response from Extra Space Storage (10/24/2019)
It's great to hear from you, Heather! We pride ourselves on having a friendly, welcoming staff, so we are thrilled to hear that you had such a positive experience renting with Tara! We take great pride in keeping our facilities in top-notch condition. Stop by our office if you need anything!
October 19, 2019
Megan Stinson
Posted on Google
Adam made our process quick and painless. He didn’t try to up sell us or get us to purchase unnecessary items. We showed up, he showed us our space and got right down to business. He explained everything clearly and was very friendly.
Response from Extra Space Storage (10/19/2019)
Thank you for the excellent rating, Megan! We are glad our manager Adam was able to provide exceptional customer service as seamlessly as possible! Please stop by the office or give us a call if there is anything else we can do for you!
October 19, 2019
Susan Taylor
Posted on Google
Adam was extremely helpful in registering us and quickly getting us all set in our storage space. We found it spotless, well lit, and secure. We had also spoken to Tara the week before while shopping for a storage facility and she was very informative, explaining how the system works. At this point, I would highly recommend working your storage needs out with Adam or Tara at Extra Space Storage.
Response from Extra Space Storage (10/19/2019)
Thank you for reaching out to leave us a review, Susan! We're so happy Adam and Tara worked together to provide a smooth rental experience! We pride ourselves on keeping our storage facility clean and organized and are thrilled to hear your experience reflects that! We appreciate your recommendation and are here to help if you need any future assistance!
October 17, 2019
Storm Crowe
Posted on Google
Response from Extra Space Storage (10/17/2019)
We're proud to serve customers like you, Storm! Thanks for leaving us a 5-star rating. Give us a call at (937) 688-1890 if you need anything!
October 17, 2019
Brandee Bates
Posted on Google
Very nice facility. Climate controlled and clean. Access to a loading dock and carts for moving boxes, etc. Tara was very helpful, thorough and polite.
Response from Extra Space Storage (10/17/2019)
Thank you, Brandee, for the kind words! Here at Extra Space Storage, we are committed to being the most convenient, secure and professional storage solution in your neighborhood. Give us a call at (937) 688-1890 if there's anything else you need from us.
October 16, 2019
Joseph Cooper
Posted on Google
Hey I had a great experience here at this storage facility. Tara was very helpful to me and courteous.
Will definitely do business again
Joseph
Response from Extra Space Storage (10/17/2019)
Thank you, Joseph! It's wonderful to hear you had a positive experience with Tara and we want you to know that we are here to assist you with any future storage needs! Give us a call at (937) 688-1890 if anything comes up!
October 12, 2019
Lisa Peterson
Posted on Google
My service today was outstanding! Tara is a true professional.
Response from Extra Space Storage (10/13/2019)
Thank you for the kind words, Lisa! We're committed to providing excellent customer service. We pride ourselves on having a professional staff and are thrilled to hear your experience with Tara reflects that. Stop by the office if you need anything.
Directions
Get directions starting from:
example: 1234 Anystreet, Springville, IL, 12345
Intersections/Landmarks:
Troy Rd and US-68
Directions from the North:
Drive south on US-68 S. Take the exit for Springfield/Troy. Turn left onto Troy Rd. Turn right onto N Bechtle Ave. Turn right onto W 1st St. Our facility will be on your left.
Directions from the South:
Drive north on US-68 N. Take the exit for Springfield/Troy. Turn right onto Troy Rd. Turn right onto N Bechtle Ave. Turn right onto W 1st St. Our facility will be on your left.
Directions from the East:
Drive west on W North St. Turn right onto N Bechtle Ave. Turn left onto W 1st St. Our facility will be on your left.
Directions from the West:
Drive east on W National Rd. Keep right to merge onto US-68 N. Take the exit for Springfield/Troy. Turn right onto Troy Rd. Turn right onto N Bechtle Ave. Turn right onto W 1st St. Our facility will be on your left.
