Kathleen
The worst experience I had in my life to have my unit broken into and was not notified until almost 2 PM on Monday morning. Supposedly nobody works Sunday there and the Manager that’s there. I believe his name is Hector said nobody works on Sundays but when you go on the site, it says there is an on-site resident manager living there why these units do not have an alarm system to let them know if somebody open somebody’s unit I don’t understand that I’m very upset. Somebody just went through my property stole what they had to steal messed up my whole unit where I had it very nice and organized. I’ve had the unit for two years. Did not get no help from either of those associates working there he did not even meet me at my unit to talk to me to even apologize as I looked around the surroundingunit area there are cameras looks like there’s about six cameras I documented everything i’ll be doing a police reportbe and also reporting this to the Hayward community. Be aware of this storage area me and my daughter took film of the area from the back there’s holes. There is the bob wire on top that is bent down. Where my unit storage was that’s never been fixedThere was an opening at one part of the Storage Area where there’s a hole where they cut the fence and the weird part about it is my unit. I had no lock there. They did not have the broken lock no indictation. Of a lock being broken by a bolt cutter There was nothing left behind. All they notice was my Lock was missing I took pictures of where the lock was, and if it was cut by Boltcutters, there would some kind of dent on the locking unit nothing this is very suspicious to me. Maybe somebody had a key to my unit.and they use the key to open my lock A master key these locks belong to the facility and I know they carry a master key to those locks so whoever has their property there if I were you, I’d move your stuff out and find somewhere else and find somewhere where they care about you and your property. so again I was told they did a walk around on Saturday. It was there my lock on Sunday they’re closed and on Monday when they did their walk around in the morning they say I didn’t have a lock on there and they didn’t notify me until almost 2 in the afternoon Monday. I’ve asked for corporate information phone number email so I can call them or email them about this issue, the phone number that they gave me direct me to their facility I paid for this month of September and will be not given any part of my rental fee back this guy I believe his name is Hector. He’s the manager. He has no consideration if you don’t care about your facility to even fix what needs to be fixed, he’s not gonna work with you something like this happens to you he did not care. I had my personal stuff vandalized stolen. It’s just not fair.
We are truly sorry and deeply disappointed to hear about the break-in at your storage unit and the lack of timely communication you experienced during this very distressing situation, Kathleen. We understand how violating and upsetting it must feel to have your personal belongings stolen and your unit left in disarray, especially after being a loyal customer for two years. The concerns you have raised regarding the delayed notification, the condition of the facility, the fencing issues, and the overall response from our staff are all matters that we take very seriously and do not take lightly. We sincerely apologize for the way this situation was handled, including the lack of a personal response and apology from the staff member on site. Your feelings of frustration and distrust are completely valid, and we understand your concerns about the security of the facility. We want to make sure that your concerns are heard and properly addressed, including the issues you have documented regarding the cameras, the fencing, and the communication you received. Please do not hesitate to reach out to us directly at 888-786-7243 so that we can speak with you personally and work toward addressing each of your concerns in a thorough and appropriate manner. We want the opportunity to make this right and to ensure that your experience is properly reviewed at every level.
Extra Space Storage (9/14/2026)
Google Review
