Janis
Customer service and deceptive advertisements leave a lot to be desired. I'm using Extra Space Storage again against my better judgement. There is a sign on the building that says first month free. The storage prices quoted to me onsite were very high. I was directed to do an online reservation, and I noted that a 4th of July sale and a Military discount was posted, however, I was told that neither was available. I upgraded the storage unit that I had initially reserved on Friday, July 3rd. When I made the initial reservation, I informed the receptionist that I had a key and did not need to purchase an additional key. I was told that I would get reimbursed for the key, because the system would not allow the bypass. I mentioned to the customer service agent on Friday that the fee had not been reimbursed. She informed me that I had to go to both of the units that I reserved and return both keys to that were in the unit back to her before any discounts could be processed. This was not mentioned to me when I informed them that I did not need an additional key. I complied; however, this is not the way to treat paying customers (especially senior citizens). This will be the last time that I will use Extra Space Storage
We sincerely apologize, Janis, for the frustration you experienced. We understand this was not handled in the manner you deserved. We take your feedback seriously and would like the opportunity to make things right. Please reach out to us at (773) 672-4876 so we can address your concerns directly. We hope to have the chance to restore your confidence in us.
Extra Space Storage (7/5/2026)
Google Review
