Phoenix self storage at 2816 W Thomas Road

My husband and I rented 3 large units from Nathalie, the manager, almost a year ago. As many of us have struggled during this pandemic, Nathalie has been exceptionally helpful, whether it was sending us reminders or making sure our payments posted to ensure we had access. She is very easy to work with, and always greets you with a big smile. I highly recommend this storage facility, but more importantly recommend the manager. Thanks again Nathalie for your incredible customer service.

Nathalie is very professional but also takes the time out to make sure that her customers are well taken care of. She is what most people should be like. We thank you. The Johnson family.

We have been using Extra Space to store our EXTRA stuff for close to 2 years. We've always had A+, Professional yet friendly service. The location is central to where we do our work ... the facility just works out perfectly for us! Thank you for all you do Nathalie - we appreciate you!

The staff Natalie is wonderful and very helpful awesome.

Natalie was very patient and very good communication beautiful customer service

Friendly professional service. They made sure my unit (a big one) was locked and secure, I forgot to lock up twice. Everything is clean and very tidy (pristine) I would rent space here again, Nat Versinger was very proficient and personable. Thank you, Doug Scheffer

Such friendly and efficient customer service.

Nat is so amazing she gave so much information about our unit even showed it too us it was spotless , even better she got us a great deal on it as well

Thank you so much to Nat who was very helpful and friendly I recommended two friends already, thank you Nat!

Very clean facility and property. I feel safe and the staff is very friendly and helpful

Natalie was extremely helpful and pleasant. Above and beyond. I would highly recommend her and this facility.

Nathalie the manager is great and very helpful! Her customer service is outstanding!! Thank you Nathalie!

Nathalie... The Manager of the facility.... Is absolutely amazing! She has continually gone above and beyond to help in any way she can and be courteous... And she always does it with a smile on her face! My husband and I actually came back to this facility because of Nathalie. I would give Nathalie 10 Stars, if I could, instead of just 5...lol but I seriously recommend this storage facility if you are in need.

I really appreciate the customer service that I received today. Nathalie went above and beyond to make sure that I was satisfied as a customer. She also made sure that I was happy and okay with my unit. I recommend this location thank you Nathalie for being such an amazing hard worker.

The staff is super friendly, and they make it Super easy to reserve and get your storage unit.

My experience was nothing less than quick, affordable, clear and welcoming. The manager at this location was calling me just as I was walking into the door and I’ve never experienced quicker service she was very polite and went over everything in detail with me. I recommend Extra space storage and I highly recommend The location off of 28th Ave. and Thomas. Thank you for making my experience great Nat!

Service was great

Nathalie is very professional and is also a very nice person and intelligent with excellent people skills.

Quick and satisfying service! Nat was very kind and helpful, very welcoming woman. While most services have employees that are judgemental and stereo-type Nat was the very opposite. She was very understanding and treated my boyfriend and I with equality. Couldn't recommend a better or more comforting service!! ??????

Great customer service and was able to move my stuff in quickly!