Hayward Self Storage at 24700 Mission Blvd

had super awesome customer service and felt comfortable with finding what I needed and the facility was nice and clean. Tiffany M and Darren were very helpful!

Excellent customer service!

The customer service was very professional,friendly, very helpful and knowledgeable. Any issue I had was dealt with immediately The storage areas were clean. Access was easy. I have only a 5star experience.

Darren Simmons was super helpful

Darren was very kind and helpful, Good prices

Very helpful and easy going experience. Thank you!

My little brother drove to Vermont and bought a house, so I did him a HUGE favor yesterday by meeting a moving company at Extra Space Storage to get a quote for shipping his houseful across the country. This would have been impossible without a ton of help from the staff, since I didn't have Brother's actual storage unit numbers or the correct keys! The staff helped me with using his access codes, finding the units, changing the locks, disposal of some garbage from a unit, meeting with the mover's representative, and much more. They turned my nightmare of a day ?? into a pleasant one ?? with their friendly, helpful service.

I chose Extra Space Storage because it was the cheapest and had many size options. It has more locations compared to other local storage companies. Signing up was quick and easy. I would prefer having longer access hours. My location only had until 7:00pm. Also there is less moving space for first floor units. If one cart blocks the way, there is no way the other can get around to move to the next unit. In addition, I would like it more if there was option to chose whether to get insurance or not instead of having to sign-up mandatory insurance with Extra Space Storage. My stuff did not have much valuable and I felt I didn't need to spend so much on the most basic insurance premium. Having said all that, I would still recommend Extra Space Storage. Thank you.

My name is John and I'm about a month late in posting this review. I came in about a month ago and Tiffany and Tiffany assisted me in getting a second unit. Good names for them because I got Tiffany-Like quality assistance. I got a second unit because of the employees like them and I couldn't beat the price. It also didn't hurt any that they aren't hard on the eyes!! I had told them that I would post a great review for them when I left there and here it is a month later. I had to post today because l am headed over there now to trade 2 units for 1 big one. Tiffany and T.J., so you don't get them confused,are excellent ?? at their jobs and have only your best interest in mind.----Very helpful and accommodating, as is the Manager. I would almost bet that T.J. has a photographic memory because she doesn't forget anything. I'm hoping this post will get me out of the doghouse!!! ---LATER-------------JOHN

Customer service was great and cleanliness friendly service

Darren S. assisted me with opening a unit. He was extremely personable, informative and quick. He also made sure to physically show me the unit to make sure the measurements met my needs. I am definitely happy with my new storage unit.

Still clean but lights go off to soon not safe

Great customer service very efficient !!!

The premises was very clean and well maintained. Shout out to the maintenance guy, he got the service elevator going when it didn't want to cooperate. Staff alike was very attentive and helpful.

Friendly staff and the facility itself is very clean. Very clean and hours are back to regular hours. Due to COVID the hours were shorten. But like I said they're back to regular hours

Darren has great customer service very friendly and fast.

Honestly was extremely nervous paying for storage online with out visiting the site first. But shortly after paying for the unit I received a call from a nice woman who gave me further instruction. This made me feel better about my decision to purchase a unit here. This morning I received equally great customer service. The staff was all super friendly and helpful. Great experience so far!

It was a great experience I got the storage I needed at a great price

Good price, awesome customer service and easy process to get your stuff in and out of storage unit.

I had the most pleasant experience with Extra Space employee TJ today. She answered all my questions and was very patient with me. I am a lifelong customer because of employees like TJ.