Irvine self storage at 9300 Research Dr

Very helpful with move in coordination.

I was calling around and came acroos Extra Space Storage. I callled annd had a pleasant and informative conversation with someone that was able to reserve a unit for me and make an appt to come in. I then was able to to speak to Natalie directly from the office who was very helpful as she walked me throught the steps of booking a unit and then I received a text with the information for the gate and the unit itself. I arrived onsite and used the text as reference for the gate. I had trouble with the lock ad I responded to the text that was sent and Natalie came over immediately and assisted! I truly appreciated Natalies prompt assistance! The unit was clean and air conditioned! I would highly recommend!

Just rented a second space on behalf of my company. I had the pleasure to work with Natalie to get the 2nd unit. The customer service is amazing. Natalie was able to walk me through the entire process in a couple of minutes over the phone. Besides the excellent customer service, the facility is spotless. Prices are highly competitive I would give more stars if possible

This place is awesome have two units. One gere and one at another location in Irvine. I use this unit for my business and they have always accommodated me even when my keys were stolen or I lost them myself. Julian is great and goes above and beyond to help accommodate his clients.

Julian and Alyssa were amazing! Very helpful and thourogh in accommodating me find the perfect rental unit! Julian was super patient and walked me through to see the location of every available unit so I could choose the one that I liked! Thanks Julian you are the best! They are always accommodating me with taking payments over the phone and always so kind

Wonderful customer service….. The facility is always clean and flat beds are always available for loading and unloading. I will definitely rent from them again if I ever need a storage unit in the future!

Natalie was super helpful! The process of getting my space sorted out was quick and easy. The location is clean, well maintained, and right by my office!

I highly recommend this storage facility. They have the best rates and customer service. Julian helped me out and he was fantastic!

Just rented a new unit from this location online and it was very easy and convenient. Went inside to make sure I filled out everything correct and Matt who worked there was so helpful and friendly!

I had a great experience at this storage facility, very clean, quiet, and safe location. The employees were all very knowledgeable and helpful. I had the pleasure of working with Natalie, Matt and Julian who all went above and beyond in terms of customer service.

The whole team Matt Julian and Natalie were awesome and helpful. Great location.

Clean well managed facility. Natalie was extremely helpful in answering all of my questions and showing me the various unit sizes.

Very nice and organized facility with a friendly staff!

Amazing awesome place here luv it here n very clean n organized very pleasant teamsterz Julian waz very professional n polite n very quickly 2 sign up

Julian was very helpful on helping me pick out a unit. Thanks for the great service!

This is the best storage place in Irvine. Always clean and helpful.

I can't say enough about this storage facility. Always impeccably clean and in great condition.all of the amenities you could ever ask for in a storage. But that is not what makes this place so amazing. Their customer service is outstanding. But one young man inparticular has made moving a breeze. Moving is always the most stressful time and there are so many things that need to get done and taken care of and let's face it... we all forget this or that and makes the move even harder. When I came to get my storage unit I was warmly greater with a friendly and encouraging face. He is the assistant manager. And his name is Julian. He had a way of assuring me that together we would get through this move. He went above and beyond and outlined every detail along the way. Never pushy and if anything he was such a refreshing aspect to my journey. I could go down the list of the many ways that he went out of his way to insure my smooth transition but you will need to come in and see for yourself. Without a doubt... the best man for the job. I can see him rising through the ranks of the company rapidly. And if not he should be looked at closely for a promotion and more responsibility. If he was working for me I could honestly say I could trust him with any and all aspects of the business. If he is not a district manager within 3 years then corporate has seriously made a huge mistake. Julian is going places in life and if you recognize the same qualities and character traits in him as I do then you will be sure to put your trust, faith, and money in h and let him raise the value and equity of your company, your brand and your soon to be flourishing franchises with him leading the way. Oh and Matt is their manager and although I haven't had the opportunity to work with him yet I have taken notice and can say that I can see where Julian had the perfect role model to learn from. O wish you all the best. God Bless, Lance Holliman

They are kind and exact. The facility is clean and convenient. Perfect.

My wife and I rented from here a few months ago and everything went perfect. Matt & Julian were extremely helpful and patient. Thank you, will be back.

I absolutely love this location, and not just because it’s in a quiet and safe area but also because Matt and Julian were so amazing. The level of customer service that they provided was exceptional! I first spoke with Matt on the phone and he was so pleasant and informed me that it was on a first come and first serve basis with these units. He didn’t rush me and suggested I come to see it in person. When I arrived, I was greeted by Julian who immediately knew who I was. Julian was so friendly, helpful and informative and answered all of my questions and made me feel like a valued customer. He made the whole process so easy for me and explained everything so patiently. I am very happy with my experience here and will be letting all of my friends know to come here if they have any storage needs. Thank you Matt and Julian for all of your help! I’m so glad I came here!