Banessa
Update: I received an email notification saying the unit was now available again, so I again purchased it online. Management reached out to me; they were able to figure out who accidentally moved into the unit I had originally purchased and assured me it was officially vacant now and I could move in. Thankfully the price online didn't change so I repurchased for the original amount. Thank you for reaching out and helping solve the mystery. Original Post: I signed up online, got a small unit for a good price, started moving in right away (I already had my car loaded with boxes) but when I got to the unit, it already had someone else's lock on it. Thankfully there was a very kind woman walking around who was able to call it in and help me out. When I went back into the office to get it sorted out, I was told there were other units of the same size, but they would not honor the price I already paid. Very disappointed that I spent my morning loading and unloading my car with boxes, loaded them all onto a dolly and was outside the unit only for it to already be occupied, but more than that, incredibly frustrated the price I paid was not honored for a different unit of the same size.
We are concerned to hear the unit was occupied and your paid price wasn't honored. Please call us at (949) 786-3098 so we can resolve this, Banessa.
Extra Space Storage (7/13/2026)
Google Review
