Santitan
June 27, 2026
I’m editing my review. I normally don’t review let alone change a review but I have to say this. I came today Saturday 6/27/26 to drop off my items in storage. I drove 1 hour to get here. The onsite manager Mario said the elevators weren’t working. I asked to use the stairs. He said they are only for emergencies. I told him this was one. He then said is this an emergency in a condescending tone. I said yes. I need to drop things off as I’m moving. And I still have to drive an hour back. He laughed and said not happening. I tried to call customer service to resolve the issue. No answer. This is leaving such a bad taste since my initial first meeting they were awesome. I spoke to a few other people on site and they all have similar stories. If I didn’t prepay my storage I would be rethinking about using this facility. Old review: They are the best. Super amazing customer service and clean facilities. Andrew, Joseph and Leo are legit!
We're disappointed to hear about your recent experience. Please contact us at (323) 826-7250 to discuss this further.
Extra Space Storage (6/29/2026)
Google Review