James
UPDATE: Don’t rent here. Your belongings are not safe. I recently reread some of the previous reviews and realized that break-ins are clearly not an isolated incident. Knowing that makes me feel even more violated by what happened. When my unit was broken into, I was told that the people involved used a rapid rental, drove multiple vehicles onto the property, loaded up the cars, and drove out. Yet I was also told that the video footage was such poor quality that they couldn’t identify the license plates or provide a specific description of the individuals. That is extremely concerning. If break-ins have happened repeatedly and this has been an ongoing issue, why haven’t stronger security measures been put in place? I trusted this facility to keep my belongings safe, and that trust was completely broken. Based on my experience and the previous reviews, please think twice before storing anything valuable here. If you value your belongings, I would strongly recommend renting somewhere else. More details. Worst storage experience I’ve ever had. My unit was broken into and I had over $25,000 worth of stuff stolen. I filed a claim and received a small check for compensation. After my unit was broken into I asked to have the month’s rent waived - since all my stuff was taken. I received no reply and then they actually raised my rent. Also to really top off how unprofessional and poorly managed my rental was. The first day I moved in I put all my stuff into the unit. And after that I find out that the manager didn’t put the lock there(they provide locks when moving it and It’s a proprietary lock). So I drove around for hours going to different stores looking for this lock. No luck. This caused me to drive back home, drop off my U-Haul, then drive back and I slept in front of my storage unit (because it was unlocked and I was afraid of my unit being robbed. After this first incident I talked to management and asked for them to waive my first month’s rent for the hassle their negligence caused. No reply. The only redeeming thing I can mention is that when I moved out it was 2 days after I may a payment for the month. Management did reach out and they waived the fee. This waiving of the fee only did come after a few heated conversations with the management about how poorly they handled it. Wouldn’t recommend this place and I feel very violated by the experience. Gave one star for the waiving of the fee.
Please accept our apologies for this serious security breach and poor service, James. Your experience is unacceptable. Please contact us at (909) 381-2914.
Extra Space Storage (5/5/2026)
Google Review
