Pat
October 3, 2026
the "manager" and the staff here are so disgustingly rude. I was in my unit cleaning out parts needed for the weekend, she comes up and starts harassing this lady that's moving into her unit that I heard over the phone that they were discussing. she felt the need to harass this lady so much that this woman was forced to say that "you have all the power here" in order to get the manager to calm down. what I experience reminded me nothing short of ICE it was a disgusting Display of Power the woman did everything within hers to try and desperate the situation and it was just horrible to witness. she was forced to leave all of her items and her animals unattended only to find out that she never needed to go down there in the first place after talking to her afterwards. SHE WAS CRYING, her animals also. if I did not have so much stuff in my unit I would leave right away. it was horrible to witness. this manager should be ashamed of herself. if anyone spoke to my wife or my daughter like that, I would have called the cops. this poor woman had her hands up she practically was on her knees, the manager didn't care it was disturbing to watch
Thank you for bringing this to our attention, Pat. We sincerely apologize for the distressing experience you witnessed. We take staff conduct very seriously and encourage you to contact us directly at 888-STORAGE so we can look into this matter.
Extra Space Storage (10/3/2026)
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