Mozworks
Rat-infested facility. I chose this storage location because it is right next to the University of the Pacific, which made it convenient to move items in little by little before the semester started. Unfortunately, that turned out to be a mistake. After a few months, I began noticing rodent droppings on and around my belongings. Then, while looking for an item in my unit, I discovered a dead rat inside my unit, yes, inside my unit, by the entrance of my storage unit. I immediately contacted the manager, Ronnie. Her response was extremely disappointing. Rather than offering assistance, she told me that she does not remove dead rats and suggested that I push it out of the unit myself so her assistant could clean it up when he arrived on Monday. I then asked if she had a broom, stick, or any other tool I could use to move it. To my surprise, she told me she had none. I found it hard to understand how the manager of a storage facility could have no basic tools available to address a situation involving a dead rodent on the property. What bothered me most was not just the rat itself, but the lack of concern and accountability. At no point did she apologize or seem particularly interested in helping resolve the issue. To make matters worse, she suggested that I leave my key behind so her assistant could enter my unit while I was not there. I live a considerable distance away and cannot simply return on short notice. Given the rodent issues and the lack of concern shown in handling the situation, I was not comfortable leaving access to my unit and personal belongings unsupervised. Between the rodent droppings, the dead rat inside my unit, the lack of basic maintenance tools, and the manager's response to the situation, this was a very disappointing and unpleasant experience. I would not recommend this facility.
Thank you for taking the time to share your experience with us, and we sincerely apologize for the inconvenience and distress this situation has caused you. We take your feedback very seriously, as the concerns you have raised regarding the rodent issue, the condition of your unit, and the way the situation was handled by our manager are not reflective of the standards we aim to uphold at our facility. We understand how unsettling it must have been to discover rodent droppings and a dead rat inside your storage unit, and we deeply regret that the response you received from our manager, Ronnie, did not meet your expectations. Please do not hesitate to reach out to us directly at (209) 476-9800 so that we can have a more detailed conversation about your experience and work toward finding a suitable resolution.
Extra Space Storage (6/21/2026)
Google Review
