A.
The facility is new and polished looking, very well designed, with a sense of spaciousness, too, far beyond what most storage facilities look and feel like. And Jeff, the manager, is as good as they come. He was so friendly to us, took so much time with us, explaining how things work, offering advantageous tips. He's so personable, he clearly likes what he does, and he's an excellent brand ambassador for ESS. He made us feel glad we chose that facility. *Adding to my original review, I want to mention that a few weeks later we were working in our unit when we ran into a problem closing our gate. I went down to the office and told Anthony, who came right up with. He was very friendly and solved the problem right away. Definitely the best service all around I've encountered at multiple self-storage facilities. *To add still another expression of appreciation, I had a billing issue that was distressing me. I called and reached Marie on the phone. She was just so friendly and sympathetic. She looked into what she could to correct the situation and resolved it quickly, with good humor and care. It's been consistent now that every time I encounter the staff at this facility, they're helpful and treat me well.
Thank you so much, A. Jay, for your kind feedback! We’re thrilled to hear that you found the facility clean, modern, and thoughtfully designed with plenty of space. That’s exactly the experience we aim to provide. We’re glad Jeff made such a great impression. His friendliness, professionalism, and willingness to go the extra mile truly embody the level of service we strive for, and we’ll share your praise with him and the team. We appreciate you choosing Extra Space Storage and are delighted to have you with us. If there’s ever anything more we can do to make your experience even better, please don’t hesitate to reach out!
Extra Space Storage (5/28/2026)
Google Review
