Julio
Find another place to store your items; cost drastically changed and in professionally explaining my displeasure of being overcharged Allison hung up on me. My communication was in a curt and well mannered tone; never did I disrespect Allison. I was reporting being overcharged and as a business professional one must be able to listen to disagreeable clients or clients attempting to understand their charges. From the onset of storing my items I received an online quote but when I called to confirm the pricing I was given a different charge; a 55% difference in a monthly charge. The online quote was upheld and granted for 2 months. 2 months later my charge was back to the 55% increase in monthly charge and when I called back to inquire about the increased monthly payment an agent assured me that my charge would revert to the previously agreed amount and that a mistake was made and that an adjustment in my billing would take 30days. After I reviewed my billing accounts I realized that the "adjusted" amount was not made and when I called back to speak to the manager Alison; Alison admits that the agent lied about the 30days as Alison said there would NOT be a way to credit the difference in my charges and no kind of approval could be provided. Someone lied and/or Alison is lying and that's why I'm bothered. The lack of professionalism being lied to and never did I warrant being hung up on. Unprofessional and a classic instance of "Bait and Switch" and management pointing the finger at someone else. Stand by your product and services Alison and ExtraSpace Storage. Store at a different location. Overpriced and unprofessional.
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