Ethan
I rented a 5x15 here in May at about $99/month including tax. Four months later, my rate doubled to $198/month. Meanwhile, the website advertises the same size unit at this facility for $63 to new customers. They did send a single email notice that I missed, but a 100% increase on a unit I'd had for four months is not a "market adjustment." When I contacted support, the best they would do was a one-time credit or a reduced rate of $157 before tax, still about two and a half times what a new customer pays for the same space. They refused to restore my original rate or refund any of the increase. The low web rate is bait. Once your stuff is inside, they count on the hassle of moving to keep you paying whatever they decide. If you rent here, assume your rate will double within a few months and plan accordingly. I'm moving out.
We are very sorry to hear about your frustration regarding the change in your rental rate and your experience with our support team, Ethan. We understand how disappointing unexpected price adjustments can be, and we regret that this situation has led to your decision to leave. Please contact us at 888-STORAGE so we can review your account and assist you directly.
Extra Space Storage (10/6/2026)
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