Karl
If it was possible to give less than 1 star I would. The facility itself is clean and convenient, but management and corporate are the worst I have ever dealt with. Ever since this place bought the original Storage Mart, it has been nothing but trouble. Rent went up 40%, and even though I pay for 24hr access, I have been locked out several times. Neither their management team or “helpful” corporate number can give me an answer. However, the strangest and most frustrating issue I just had to deal with is I was LOCKED IN to the gated parking area after-hours. I went into my unit at 830pm, and went to leave at 1030pm. My 24hr access code was revoked without my knowledge. But you would think you could still leave the gate, yet that was not the case. I was stuck for hours. When I called customer service, they were no help. They told me that I shouldn’t have been there after hours, tried giving me another fail-safe code… that also didn’t work… and their solution? They told me to call my local emergency number and have them deal with it. Local PD and FD do not need to be dealing with this. When the PD arrived, they also tried calling the customer service hot line to try other special emergency codes… THEY HUNG UP ON THE OFFICER. The Fire Chief eventually came, tried other emergency codes that are supposed to work… and they all failed! We instead had to find a way to disarm the gate on our own. 2.5 hours later and I’m finally out of that parking lot. And I still have yet to hear back from the customer service agent who promised to contact the property manager. Regardless of the 24hr access, this all could have been avoided if the gate let you out without needing the key, or using a laser sensor or something. What if someone was having a medical emergency or if there was a fire? This has to be against codes.
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