Lazun
October 5, 2026
Do not rent a space here. There have been multiple burglaries at this facility, and management does absolutely nothing about it. I personally had my space broken into and burglarized. Despite advertising secure facilities and surveillance, management claimed the "cameras didn’t catch anything" and completely refused to help provide any evidence or support. It turns out the cameras do not even work. The security they advertise is entirely non-existent. They do not care about protecting your property or helping you if something goes wrong. Save your money, protect your belongings, and take your business somewhere else. "REPLY TO OWNER: Your response states that security is a top priority, but actions speak louder than words. I provided your team with the exact time the access code was entered in the main elevator during the break-in, yet the local manager completely refused to help or check the logs. All he said was to 'contact law enforcement' and failed to look into the matter or provide any critical camera evidence. If people went right into the main entrance, where is the video footage? Because of this total lack of local support, I have escalated this issue directly to the main corporate office to demand accountability. I am also reporting this facility and the lack of cooperative management to 7 News Crime Stoppers to ensure this is thoroughly investigated."
We are very sorry to hear about your experience and take reports regarding security and customer support seriously, Lazun. Protecting our customers and their belongings is a top priority, and we regret the frustration and distress this situation has caused. Please reach out to us directly at 888-STORAGE so our team can look into this matter further and assist you.
Extra Space Storage (10/5/2026)
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