Quality
The location is convenient and property is very clean. Unfortunately, the staff is very rude and simply cannot grasp basic customer service. The Bangladesh guy Afzal runs around with a QR Code on his belt and solicits (5) star reviews from customers as they are tending to their storage unit. Very intrusive and appears to be sizing up individuals belongings in storage, then asks that items be donated to some type of Bangladeshi group. I advised the Regional Manager and he indicated something about myself wanting free rent. Not true, I do not accept anything for free, especially low quality customer service. If your military or travel and are a few days late with a rent payment, the property will lock your storage with a red padlock and will not remove it even after the agreed upon payment is made. Bring the matter to the Managers attention, and they will give excuses about a glitch in the system and show no accountability for their lack of quality control. Extensive monkey business from the staff. It is unfortunate that staff is taking advantage of the company like this. A great property, new, very clean, yet, customer service is primitive. I, in good faith, advised the Manager and Regional Manager, yet, they blame myself for their own ignorance.
We are sorry to hear about your frustrating experience regarding your unit's access and your interactions with our team. Providing professional and helpful service is very important to us, and we regret that your visit did not reflect this. While we appreciate your positive note on our clean property and convenient location, we want to address your concerns directly. Please contact us at 888-STORAGE so we can assist you.
Extra Space Storage (10/20/2026)
Google Review
