Disappointed
I am changing my review,because I was lied to over and over. I informed Mike that I was moving my stuff out, because after only a couple of months, they wanted to raise my payment to more than half of what I was originally told. Mike told me I would be paying $70/month for 6 months on my unit, in order to get me to stay. HE LIED. I checked my statements and they have been charging me $141/month without my knowledge. I am beyond upset that I was played, but especially by someone who protrayed himself as an honest man of his word. I used to have respect for Mike and thought this place was run by people with integrity, but they are just like every other business.. run by dishonest people who screw innocent people out of their hard-earned money for their own greed. I have no words for how low the people in this world have fallen. The love of money is the root of all evil. God is not happy. I am moving my stuff out and will never again do business with this company. Beyond disgusting.
We are very sorry to hear about your frustration regarding your monthly rate and billing experience. We strive to maintain clear and honest communication with our customers, and we regret that your recent interactions with our team fell short of your expectations. Please give us a call at 888-STORAGE so we can review your account details and work toward addressing your concerns.
Extra Space Storage (10/30/2026)
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