Fernando
Very rude customer service I rented a 5 x 5 space three days later I needed a 5 x 10 on a Thursday I upgraded the older gentleman did not know what he was doing. He wanted to send me halfway across the storage unit when there is two available spaces literally right behind me so he was able to figure it out and I was able to move my stuff into the space behind me I paid my $10 fee for transfer three days negative. I got a phone call from someone named Caroline or Carolina don’t remember the name telling me that I was supposed to move my stuff into my old unit and that’s where I was supposed to be. I explained to her and I said I already took care of this with the older gentleman last week and I already had my stuff in my old unit, but I have to charge you a $10 transfer fee and I specifically told her no you’re not because I already paid that and I have proof from my bank that I already paid that $10 fee and I have a receipt. Secondly, I have screenshot images of the conversation between My Wife and I with the storage unit number with my stuff in that storage unit number previously from the old storage and now going into the new storage is completely ruined with a little attitude. I will be moving my stuff next month out because I literally just had my stuff in there for a week and I don’t deal with people with attitude or disrespect. That’s one thing I would not tolerate is rain people on how to do the job or get someone who can help me it’s not difficult.
Thank you, Fernando, for the five-star rating! We appreciate your support.
Extra Space Storage (10/22/2026)
Google Review
