Marietta self storage at 340 Franklin Gateway SE

Nash is one cool guys, very understanding and welcoming guys, best customer service experience, sociable and takes time listen, keep it up!

Most helpful person ever!!

Adrian was very nice and helpful

Adrian was very nice and pressed the button for the elevator for me. He also told me to come let him know if i couldn’t find my lock, so he could help me get a new one or find it. He was smiling, pleasant, and very professional in helping me today.

Kendall and Adrian were unbelievably helpful. They thought of everything! Highly attentive and extremely thorough.

Great

The place is super clean and Mr. Adrián is very friendly. I recommend it

I am moving and needed a storage unit, naturally. I went online to do the online renting started an application but ran into an issue. Then I started the process again but this time I had to call the 800 number. I successfully set up that account only to find out it’s not big enough well, I called again and the reps said I had to purchase yet another unit and allow the people at the store adjust my account. The next day, before I could even call them, Adrian called me. He wanted to make sure all of the units I reserved were legit. I told him the scenario that I only wanted one and he made sure to take care of the situation and reimburse me for the two units I didn’t need. He was so courteous and helpful. He even attempted to connect my other account current account. I definitely recommend.

Super easy to rent. The guy at the office is super cool, super upfront with information and straight to the point. Overall a great experience!

Adrian is everything you want when it comes to customer service! We had an interesting situation occur prior to moving our stuff into storage. He handled it perfectly and swiftly! He made us feel like we were his biggest priority and made all of the necessary corrections seamless to us. He was friendly, knowledgeable, reassuring and supportive and resolved our issues beyond our satisfaction.

Great customer service! Adrian helped us a lot with our moving; he made everything easy and straight forward.

Adrian was very helpful and personable. I made the mistake of renting a unit at the wrong location, but Adrian assisted me in getting a refund in a timely manner. He was also great about returning calls or notifying me about specific times he’d call back if he were unable to answer. Great customer service.

Adrian an shatima were great very helpful

Adrian was wonderful! Very friendly, and helpful. Definitely made this process friendly and easy. Thank you so much.

Good price, friendly staff, clean facility, and their pet monkey is very friendly and gave me one of his bananas.

Amazing customer service

Adrian is the best this is my second time coming to Extra Space Storage. Every time Adrian made it very easy and Explain everything. He has the coolest personality and very nice Thank you so much for your great customer service you’re Awesome

Stephanie was AMAZING, she made the process fast and simple.

OK, so it’s a storage shed. What were my expectations? Give me a space, give me a lock, leave me alone. I’m not asking much, and I never expected I’d be compelled to even take the time to review this place when I was done. But here I am extolling the virtues of some of the best customer service I ever experienced. But first, the technical stuff. It’s a climate controlled storage facility that fits the bill. I put my earthly belongings there for six months, and they were no worse for the wear. They have bathrooms. They’re clean. Sign up is easy, rates are decent, no contracts, and it’s close to the expressway. Nothing earth shattering so far. The real gem here is customer service. Specifically, Aleesia (spelling?), although all the staff was friendly and helpful. When I needed insurance, Aleesia made it painless and quick. When I was finally moving out, Aleesia did it with little more than a nod and a follow up email to confirm. Friendly, efficient, top of her game. She’s what makes this a five star review and why I would wholeheartedly recommend this Extra Space location to anyone.

Aleesia was an absolute gem! The process ran so smoothly and I was able to pick my storage and move my items in all in one day!