Hilo Self Storage at 200 Kuawa St

Maile is always awesome! Quick service and clean facility. With the recent event, all of the local staff have given excellent customer service and work hard to take care of our needs... as they always do.

I have been storing items here for a few years. Maile and Kyle are the best. Very helpful and thorough service whenever needed. Facility is always clean and safe.

Very helpful! Nice people! Im very grateful! Thenk you????

My story begins with a beautiful client whom I worked for three years first s her children’s hula and Hawaiiana teacher and then her home and land care taker. I lived in her ohana unit and tended to more duties because she battled breast cancer. Kat passed unexpectedly and I then became the one to pack and protect her property. During her lastthree months I had resigned from other jobs because she needed someone there around the clock. She and those around her felt she would come through this battle clean and healed. She paid me very well and always on time so as she traveled for treatment I told her upon her return she could pay for the month of work I earned. She never returned home. People came to finish the work we started, and asked me to leave. Instead of fighting the issue I agreed. But they did some things that hurt me bad, throwing my belongings and food into the garbage. They wanted the homes empty and nothing had value or sentimental connection to them. I did and at that point I had to tell them just that and who I was and what she means to ME. That made a change. And they decided to help me with paying for a month service of storage. My struggles were real and they were hard, I now lived in my car I was went sometimes days without food. I had no idea where my belongings would go. That’s when I introduced myself to Kyle and Crystal and I told them my story. My faith in God being the one factor not damaged or broken I met an elderly couple who I am now training to help care for, they gave me a place for me and my companion love doggie and allowed me to do a yard sale. With less then a week til my contract ended I worked and moved things with only a Honda Accord and my muscles. Still needed more time and no money they blessed me with a few days no charge! I am still in awe with the aloha and kindness this storage business blessed me with. I will always have love for this moment. Extra Space Storage has reconfirmed kindness and empathy for me. My client is no longer here I will always love her and I miss her very much, she became my spirit sister quickly into our relationship today she is an angel of God and in my heart forever! Mahalo Extra Storage place and the two earth angels of compassion for reconfirming Aloha to me Sincere Michele U’ilani Pihana

Super helpful. Great place to pick up shipping supplies.

Great job to rent a unit

Aloha kaua, Kyle is a sweetheart with the patience of Saint Job. He patiently walked me through the entire process while addressing any concerns. I have been using Extra Space Storage throughout the years from California to Hawai'i and I've always received outstanding service. ALL of their staff always go beyond their required duties to insure that my needs were met. I always recommend Extra Space Storage to others. Mahalo nui loa for being there for me. Harlowerayne Thunderword-Cohen

Nice storage options but when visiting at night make to WATCH THE TIME! Seriously, not a joke watch the time. The facility does NOT announce an audible warning that it is closing in 15 min or anything like that, if you are busy arranging your storage and loose track of closing time. It just locks up and arms the building security alarm with you inside! Next thing you know, your storage unit is unlocked (because you were planning on coming back in a couple min, only to get locked outside the building with your stuff trapped in the lobby! Then the police are sent out to question you! So just watch the time, and make sure you are out before closing. Also, I witnessed two different people sleeping in the facility parking lot, both had a code access to the lobby at sun up, so plan accordingly, and don't let your stuff get accidentally locked in the lobby!

Excellent customer service! Easy to secure the unit, easy to use and the price beat all others for our short stay. Mahalo Hilo!

Polite staff, well guarded area and fast service! Highly recommended??