Extra Space Storage facility on 425 Kalanianaole Ave - Hilo, HI
(138 REVIEWS)

Hilo self storage at 425 Kalanianaole Ave

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 1843

Directions

Intersections/Landmarks

Kalanianaole Ave and Mamalahoa Hwy

Directions from the North

Drive south on Hawaii Belt Rd. Turn right onto Pauahi St. Turn left onto Mamalahoa Hwy. Keep left to continue onto Kalanianaole Ave. Our facility will be on your left after Keaa St.

Directions from the South

Drive north on Mamalahoa Hwy. Turn right onto Kalanianaole Ave. Our facility will be on your left after Keaa St.

Directions from the East

Drive west on Kalanianaole Ave. Pass Keaukaha Beach Park and continue west. Our facility will be on your right after Kumau St.

Directions from the West

Drive east on Kamehameha Ave. Continue onto Mamalahoa Hwy. Keep left to continue onto Kalanianaole Ave. Our facility will be on your left after Keaa St.

Frequently Asked Questions at 425 Kalanianaole Ave

How secure are storage units at 425 Kalanianaole Ave?

Where can I store my RV in Hilo, HI, when not in use?

Can I store my boat in a storage unit at 425 Kalanianaole Ave?

Are packages accepted at storage units at 425 Kalanianaole Ave?

Does Hilo, HI, have 24 hour access self storage?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 15, 2022

Shan I.

Posted On Google

OVERALL RATING

The Extra Space Storage in Keaukaha is great! The staff there is the best. Ask for Donna she’s AMAZING!

Response from Extra Space Storage (6/15/2022)

Thanks for the positive review, Shan! We are glad you had a great experience with Donna. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

May 4, 2022

Michael T.

Posted On Google

OVERALL RATING

Aloha I would like to say that if you ever need to store your belongings anywhere it would be at extra space storage located at the Hilo bay front the rep Donna was very friendly and very professional with her job she made the move into the storage easy peasy ??????

Response from Extra Space Storage (5/5/2022)

Hi Michael. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Donna! Feel free to reach out at any time at 888-storage.

April 19, 2022

Ray D.

Posted On Google

OVERALL RATING

Staff were very friendly, helpful, and provided excellent professional customer service!

Response from Extra Space Storage (4/20/2022)

Hi Ray, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, helpful, and professional staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if you need any future assistance by stopping by the office or calling us at 888-STORAGE!

April 12, 2022

EJ J.

Posted On Google

OVERALL RATING

I can thank Donna enough (she made my day) when she called to let me know that a space had become available for my daughter's car. I had been placed on a waiting list and trying to figure out what Plan B was going to be when she called (perfect timing). Her pleasant customer service is what I wish more people had. She answers the phone with "who do I have the pleasure of speaking with?" That in itself just puts someone in a good mood! Her efficiency and professionalism are outstanding. Thank you Donna!

Response from Extra Space Storage (4/13/2022)

Hi Ej, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Donna! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We really appreciate your business and are here to help if you need anything. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

March 25, 2022

Leslee L.

Posted On Google

OVERALL RATING

Mahalo Alyssa for such great service. I applied for a unit online 3/20/2022 and my unit was ready the next day. I would recommend Extra space to others. Alyssa was very professional and answered all my questions I had. Aloha Leslee

Response from Extra Space Storage (3/25/2022)

Thank you for the kind words, Leslee. We're glad Alyssa was professional and able to help answer all of your storage-related questions! Our team is here to serve you, so give us a call at (808) 933-2977 if you need any future assistance.

March 21, 2022

Beth-Marie P.

Posted On Google

OVERALL RATING

Donna was extremely helpful! She was bow to quickly and efficiently help me secure a storage unit for my son who will be coming home from college. Thank you Donna for being so awesome!

Response from Extra Space Storage (3/21/2022)

Hello, Beth-marie. Thank you for the 5-star review! We're so happy Donna could help. Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.

February 14, 2022

Vic A.

Posted On Google

OVERALL RATING

Looking for a place that is responsive? Perhaps able to make all arrangements online!? This is the place. We love our experience with them so far. :) Also of note if you have tall items like a ladder and you’re thinking hmm I better get a large unit.. turns out that have very high ceilings. Like 12 feet maybe more?

Response from Extra Space Storage (2/15/2022)

Hi Vic. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please give us a call at 888-storage if you need further assistance with your storage needs.

January 7, 2022

Robert W.

Posted On Google

OVERALL RATING

I need to store my car for a couple of months, flying to the main land to take care of some business. This is a convenient location for me. The folks here are helpful, friendly and abliging, just what I need.

Response from Extra Space Storage (1/9/2022)

Thanks, Robert! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Don't hesitate to reach out to us at 888-storage if you need anything!?

December 28, 2021

Ursula H.

Posted On Google

OVERALL RATING

Spoke with a gentleman (sorry didn’t get his name)who was very polite, friendly, patient with us. Very clearly spoken information. Answered all our questions. Very efficient. I really liked how the credit card info was processed & handled. Everything was exactly as he said. When my husband went to the actual storage the woman there (Donna)was very helpful and friendly as well, everything went smoothly. Thank you very much! Great customer service!

Response from Extra Space Storage (12/28/2021)

Hi Ursula, thank you for your review. We're glad our manager was very polite, friendly, patient with you. We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're committed to providing excellent customer service. Stop by our office if you need assistance or have any questions.

December 14, 2021

Karin R.

Posted On Google

OVERALL RATING

These are the nicest people! Super helpful! Great facility. Donna is the best!

Response from Extra Space Storage (12/16/2021)

Hello, Karin. Thank you for the review. We're so glad Donna could meet your storage needs. We're always here to help at 888-storage if you have any questions or need assistance with your rental.

December 10, 2021

James O.

Posted On Google

OVERALL RATING

24 hr access sure helps with our busy schedule. Clean facility, wide driving areas for loading and unloading. Great place.

Response from Extra Space Storage (12/10/2021)

Hi James, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!

November 30, 2021

Carol R.

Posted On Google

OVERALL RATING

From my first phone call to Extra Space Storage I’m Hilo, through getting us all set up with our storage unit, everyone we dealt with was professional, helpful, and kind. I highly recommend them.

Response from Extra Space Storage (12/1/2021)

Thanks for the kind words, Carol! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (808) 933-2977 if you need anything.

October 31, 2021

George F.

Posted On Google

OVERALL RATING

Courteous, Competent, & Concise were just same of the priceless customer satisfying attributes that Miss Donna, at the Hilo Hawaii facility, so lavishly, and seemingly effortlessly, conveyed! No doubt; she must be the reigning Queen of customer retention. Give this company Asset a raise!

Response from Extra Space Storage (11/1/2021)

Thanks for the awesome review, George! We work hard to meet the expectations of our customers, and we're happy to hear Miss Donna hit the mark for you! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.

October 20, 2021

Traceylin C.

Posted On Google

OVERALL RATING

I’ve rented from this company twice, now, at the Kuawa storefront, and have always had the greatest customer service and care with Extra Space Storage. The building itself, the individual climate-controlled storage units, and the premises are very clean, safe, and easy to access. Donna at the Kalanianaole Avenue location was so awesome and called me back right away the same day to let me know about a space. Kyle is always very helpful, friendly, and always has time to “talk story” with me when it’s not busy. Maile remembered me, as well as my name from 2 years ago, and kindly connected me to Donna to find a space for my vehicle. Each one of them has gone above and beyond to help me with anything I needed! They are a few of the most professional, friendliest, courteous, and most helpful staff you could ever find anywhere on the island! They always make you feel welcomed, and gladly address your questions and concerns. A big “Kudos” and Aloha to Donna, Kyle, and Maile! ??

Response from Extra Space Storage (10/21/2021)

Thank you so much for your kind words, Traceylin. We really appreciate you taking the time to share your experience with us. We know you have many options for storing your belongings and are committed to being the most convenient, secure, and professional storage solution in your neighborhood. It's great to hear that Donna could help Thanks for being a loyal customer. We're always here to help at 888-storage if you have any questions or need assistance with your rental.

October 20, 2021

Naomi M.

Posted On Google

OVERALL RATING

Donna is such an amazing person! She's helped me so much during my hardship. I highly recommend her, for any needs! Check them out??

Response from Extra Space Storage (10/20/2021)

Thank you for the kind words, Naomi. We're glad Donna was able to help! Our team is here to serve you, so give us a call at (808) 933-2977 if you need any future assistance.

October 19, 2021

Debra S.

Posted On Google

OVERALL RATING

It's been a honor of a experience of being able to be in a team surrounding company always fast service with a smile and a warm aloha. If I ever need a strorage container again my first choice will be Extra Storage.

Response from Extra Space Storage (6/11/2021)

Thanks for the awesome review, Debra! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Don't hesitate to stop by the office or contact us at (808) 933-2977 if you need anything.

October 7, 2021

Eric W.

Posted On Google

OVERALL RATING

Super Helpful Friendly and very professional Big Mahalo!!

Response from Extra Space Storage (10/7/2021)

Hi, Eric ! Thanks for the positive review, it means a lot to our team. Please call (808) 933-2977 if you have any questions about your rental.

September 30, 2021

jainbuddha

Posted On Google

OVERALL RATING

Great Facility and Donna was super-nice to deal with.

Response from Extra Space Storage (10/1/2021)

Hello, Jainbuddha. Thank you for the review. We're so glad Donna could meet your storage needs. Please stop by the office if you need anything!

September 16, 2021

Stanley K.

Posted On Google

OVERALL RATING

Alyssa was very helpful in getting me settled into a storage unit, and it happened in record time!! Highly recommended!!

Response from Extra Space Storage (9/17/2021)

Thank you for the kind words, Stanley. We're glad Alyssa was able to help! Our team is here to serve you, so give us a call at (808) 933-2977 if you need any future assistance.

August 22, 2021

Robert P.

Posted On Google

OVERALL RATING

Great service. Super friendly. Would highly recommend.