Kailua-Kona self storage at 73-4281 Hulikoa Dr

Super easy and helpful to get a storage unit set up immediately.

The ladies when I went to get my storage were excellent and very helpful, there was technical difficulties at first but the manages to get me the best deal on my unit and everything was perfect. Mahalos to the ladies in the office for helping me getting the storage for my parts????

Customer Service from Miah was Awesome! Super professional, informative, and friendly! Storage Space is clean and convenient. Looking forward in storing my valuables here!

Friendly and informative service!!!

Very helpful and willing to accommodate with our move. Thank you

Unbeatable customer service

Everything too notch

We were looking for storage space in the Kona area and found a few places through Google. Extra Space had the most informative website and listed available units and pricing. After reserving the unit online, Maya promptly followed up with me and provided details and all costs involved. After we made our decision, I called back and spoke to Zay to confirm. Both Maya and Zay were extremely helpful, informative, and entertaining as well, which made the process very easy and enjoyable!

Incredible customer service, helped me with everything and made not knowing what I was looking for a non-issue. Would recommend to anyone looking for a storage place. This is how it’s supposed to be done!

Great facility, everything was ready for my arrival and Miah was kind enough to show me to my unit.

I rented a storage spaces for a few years here and they took excellent care of the facility itself as well as providing customer service above and beyond! Highly recommended!

Our experience at Extra Space storage has been phenomenal. We were able to complete the application online before arriving to the office and after just a couple brief minutes we were being led to our storage unit. It was tagged to show that it had been thoroughly cleaned before our arrival and our prepaid lock was awaiting us in the unit. The standout of our experience came from Miah who assisted us through the process. She was friendly and full of Aloha throughout our experience. After showing us to our unit she told us that there were carts available to assist us in moving in our items and told us exactly where to find them. She then said her goodbye and headed back to the office. Before we could make it back out to our car she had happily rounded up a cart for us to use. There was also a problem with the pin pad to let us through the gate and she apologized profusely even though it was no fault of her own. Before we had unloaded our small load into the unit, she had solved the problem and brought us the updated info with a smile. Not only are the units extremely clean at this facility, but the associates truly made it an exceptional experience. Many thanks to Miah for her knowledge and kindness!

I’m moving to Kona and needed a place to store my truck after shipping. I found this location best suited my needs. Price was pretty good, especially compared to other short term vehicle storage options. It’s month to month, so low commitment factor. The reservation process was easy also… I was able to check for availability and reserve a parking spot online and they called me the next day to confirm the booking. The person that spoke to was super friendly and helpful. I haven’t had a chance to visit the facility in person yet, but it’s ExtraSpace Storage, nationwide, reputable, high standards…I got no worries

Clean and safe location, with a friendly staff who were helpful and informative . I am feeling good about leaving my personals at this location.

Clean. Well-maintained. Staff are helpful. The on-line sign-up was seamless. I was previously a "ESS" customer and had done my business face-to-face, during business hours. That was great, because the staff are helpful and friendly. But being able to sign-up on line, get your gate code was convenient. The only thing I didn't like was being "forced" (by the online "system") to buy a lock. I already had one from my previous contract and experience with ESS. Money I did NOT need, nor want to spend. No problem, shortly after I moved in, I was on my way out one day and I noticed a worker (turned out to the manager) and mentioned it to her and showed her the UNOPENED lock that was provided—this time. She said, "here, let me have that. I'll go in and take refund your money." Five minutes later, she was back and had my receipt. People make a difference. Just like the other Extra Space Storage in the Costco industrial area, the people at this ESS facility seem great. Saw some of the other comments and reviews. I don't understand. Sure, there are other buildings there, but I have a hard time believing they can be THAT much different from the one my unit is it. MINE was clean. Building was clean. NO smell. NOT very hot. Comfortable. Saw a few millipedes, which thrive at ground level. I have seen millipedes in luxury houses in Hawaii with slab foundations. I wasn't shocked. I wasn't alarmed. It did NOT freak me out.

Excellent customer service. Thank you Brisa

The manager was very helpful.

Easy in and easy out!

Brisa helped my wife and I with getting a storage space for our truck. She was fabulous. The application process was a breeze. We felt the that the facility was very secure and we had not doubts leaving our truck there.

Really enjoyed my experience here. Staff was so friendly and helpful. Staff was eager to assist me in any way they could. Manager and assistant were nothing short of kind!