Jessica
My previous review was from last year. I had units here 2 different times-once from August 2025-Oct 2025 & then from April to August 2026. My first time was great. My second, not so much. On Tuesday 5/5/2026, manager Barbara Burl came up to me at 7:10 am while I was at my storage unit (unit #136) and said she was going to kick me out for sleeping in my unit. I have never slept in my unit, nor have I broken any rules at Extra Space Storage. Barbara said that she was the manager, but she refused to tell me her name when I asked her her name. I found her name out later. She also lied to me and claimed she saw me on camera sleeping in my unit when I told her to go back and look at the cameras to prove I was doing nothing wrong. I went back to the office at Extra Space Storage at around 10 am the same day during office hours to complain about this. Barbara had the day off (she came in on her day off 2 hours before the office was even open to lie to me and harass me.) A man was working in the office and he said he was the manager, but I don't know his name. I filed a report with the district manager, Ana Valentin, complaining about this and also filed a report with the Chicago Police Department. I'm attaching a copy of my police report. After that date, Barbara did not threaten me, lie to me, or harass me anymore, but as of today, (8/22/26), Barbara still works there. There is an older white gentleman who has a unit right across from my former unit who, 90% of the time, was there when I arrived at my unit and was still there when I left. He would often plug his laptop computer into the wall outlet and sit down and use it, which I know is frowned upon at storage units. Yet, I never saw any employees say anything to him. I have no idea why Barbara did this to me because the first time I had a unit here, I only saw her a couple of times, but she was very pleasant to me back then. She was also very nice to me over the phone in October 2025 when I was arranging moving out of my unit. I have a feeling that Barbara did not do this on her own and that someone else put her up to it for some reason. I am reporting this because I want to make sure that Barbara doesn't do this same thing, or worse, to any other customers at Extra Space Storage. As long as customers aren't breaking any rules and are behaving respectfully, they don't deserve to be lied to, threatened, harassed, or treated like crap. 2025-Excellent value and customer service. I'm very happy with my unit so far.
It's regrettable to hear about your experience at Extra Space Storage, Jessica. Please feel free to reach out to us at (773) 486-4500 to discuss this matter further.
Extra Space Storage (8/24/2026)
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