Rebeca
IF YOU CAN AVOID DO SO!!! This place is just deplorable. I've been here for a few months bc I needed a place to store my selling goods and my business items and found this place more convenient bc of distance. First of all, there is a great INFESTATION of rodents (see picture). I had to personally buy traps and repellent bc it's very bad. I spoke with Jonathan about this situation bc they had destroy some of my items and he informed me that the extermination company was not doing it's job. Second, this facility it's a big warehouse and you have to walk to the back of this place to use their bathrooms even though they have some in the front but they keep them locked. If you are looking for a carts it's like looking for a needle in a haystack. The lights are very dimmed or not working at all (see picture). Lastly, the price for your unit changes every 6 months unless you pay in advance. If you can just avoid it at all. UPDATE: after waiting for a response, I've received this automated message telling me I should call them and let them know about the problem and provided a number which is the same number of their office. COME ON!!! If you really wanted to keep your clients you would do a little research, find my name and unit number and give me a call. The last two pictures are the most recent of the infestation they have. Just plain unacceptable when you have received payment I expect at least a clean and lighted facility.
Thank you for sharing your feedback, Rebeca. We sincerely apologize for the unacceptable conditions you've experienced at our facility. We deeply regret that these issues have impacted your business and stored goods. We want to make this right for you, so please reach out to us directly at (773) 476-4600 so we can address and resolve these issues immediately.
Extra Space Storage (7/19/2026)
Google Review
