Extra Space Storage facility on 16869 Kilbourne St - Country Club Hills, IL
(245 REVIEWS)

Country Club Hills self storage at 16869 Kilbourne St

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 1811

Directions

Intersections/Landmarks

I-57 and 167th St

Directions from the North

Drive south on IL-50 S. Turn left onto 167th St. Turn right onto Kilbourne St. Our facility will be straight head behind Guitar Center.

Directions from the South

Drive north on IL-50 N. Turn right onto 167th St. Turn right onto Kilbourne St. Our facility will be straight head behind Guitar Center.

Directions from the East

Drive west on I-80 W. Take Exit 151B. Merge onto I-57 N. Take Exit 346. Turn right onto 167th St. Turn right onto Kilbourne St. Our facility will be straight head behind Guitar Center.

Directions from the West

Drive east on I-80 E. Take Exit 151B. Merge onto I-57 N. Take Exit 346. Turn right onto 167th St. Turn right onto Kilbourne St. Our facility will be straight head behind Guitar Center.

Frequently Asked Questions at 16869 Kilbourne St

Why should I use a climate controlled storage unit in Country Club Hills, IL?

How secure are storage units at 16869 Kilbourne St?

What sizes of self storage units are available for rent at 16869 Kilbourne St?

Does the storage facility on Kilbourne St have short term self storage available?

Can I visit my storage unit after hours at 16869 Kilbourne St?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 15, 2022

Brandon G.

Posted On Google

OVERALL RATING

Orissa was great, truly an asset to the company and I appreciate her time and energy in helping me with my matter. Thank you!!

Response from Extra Space Storage (6/15/2022)

Hi Brandon, we appreciate you taking the time to share your experience with us! We agree, Orissa is such an asset to our team! Thank you for choosing Extra Space Storage for your storage needs. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

June 14, 2022

Brionna L.

Posted On Google

OVERALL RATING

Great customer service provided by Orissa from step 1 all the way to move in!!! The place is very nice and clean!

Response from Extra Space Storage (6/15/2022)

Thanks for the awesome review, Brionna! We work hard to provide our customers with clean facilities and great customer service so we're happy to hear Orissa hit the mark for you! Don't hesitate to stop by the office or contact us at (708) 232-7000 if you need anything.

June 12, 2022

Carolyn W.

Posted On Google

OVERALL RATING

I needed to put stuff in storage and this location was especially helpful. Well lite and clean, I am comfortable here and feel secure.

Response from Extra Space Storage (6/13/2022)

Thank you for your kind words, Carolyn. Security is our top priority and we appreciate that you have trusted us with your belongings! Feel free to reach out at any time at 888-storage.

June 9, 2022

Ashia W.

Posted On Google

OVERALL RATING

Ms. Orissa was extremely helpful! She not only assisted me, but she made me feel comfortable and safe. Thank you, Ms. Orissa!

Response from Extra Space Storage (6/9/2022)

Hello, Ashia. Thank you for the 5-star review! We're so happy Ms. Orissa made you feel safe storing your belongings with Extra Space Storage as security is our top priority. Give us a call if you need anything else!

June 8, 2022

smooth s.

Posted On Google

OVERALL RATING

Ms. Orissa has always been amazing. Truly going to miss her customer service. Outstanding experience yesterday, cleaning out unit was fun and had more assistance than expected. Truly appreciate the both of them.

Response from Extra Space Storage (6/8/2022)

Hi Smooth, thank you for your review. We're glad Ms. Orissa has always been amazing. We're committed to providing excellent customer service. We are thrilled to hear your experience was outstanding. Stop by our office if you need anything in the future!

June 4, 2022

Shante W.

Posted On Google

OVERALL RATING

My experience with extra space storage started so negative. However, Ms. Orissa made sure she personally handled every issue and even went beyond her duties to meet me at the unit at 6am on a holiday weekend. Her Customer service made me and my sister feel as if we've known her for years. She's definitely a 5star employee.

Response from Extra Space Storage (6/5/2022)

Hi Shante, thank you for your review. We're glad Ms. Orissa made sure she personally handled every issue and even went beyond her duties to meet you at the unit at 6 am on a holiday weekend. We're committed to providing excellent customer service. Please stop by the office or give us a call at 888-STORAGE.

June 1, 2022

Shawn S.

Posted On Google

OVERALL RATING

Well truly a great pleasure dealing with the staff, but especially Ms Orissa who goes far and her beyond to assist you with anything. Always so pleasurable to talk and I mean that. Anyway Peace ??

June 1, 2022

Verletta T.

Posted On Google

OVERALL RATING

When calling in to make a payment, I had the pleasure of speaking with Orissa. She was extremely friendly, courteous, knowledgeable, and represented Extra Space Storage well. She listened attentively to me, showed concern, and helped to resolve the issues that I discussed with her. She has GREAT customer service skills, and if the need should arise again, I will be sure to use Extra Space Storage. Again, thank you, Orissa, for your assistance and in making me feel like a valued customer!

Response from Extra Space Storage (6/1/2022)

Hi Verletta, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Orissa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

May 6, 2022

Terah E.

Posted On Google

OVERALL RATING

My sister Orissa is/was a wonderful hostess, very polite, courteous, and friendly. I enjoyed the conversation and also information about MSTof A. I appreciate you, thanks. Peace, Love, and Blessings.

Response from Extra Space Storage (5/6/2022)

Thanks for the great review, Terah! We're glad Orissa was wonderful, polite, courteous, and friendly. Please call us at (708) 232-7000 if you have any questions!

April 8, 2022

Kacie W.

Posted On Google

OVERALL RATING

Orissa is so friendly and inviting! I also appreciate and love the fact that she took the time to show me around with no hesitation at all and without me asking. I’ve rented with extra space storage before in Florida and overall the renting service was fine, but customer service there was practically nonexistent. At this location Orissa truly setting an example that all extra space storage units should follow. She damn near made me want to work there, why is she so happy ?! lol Thank you for a great experience for Orissa!

Response from Extra Space Storage (4/8/2022)

Kacie, thanks so much for your review! We are thrilled to hear your experience at our property with Orissa was positive and that she made sure you were taken care of by showing you a few units to choose from and the property. Your kind words about her and your experience are amazing. We love having you as a customer! Please give us a call at 888-storage if you need anything.

April 6, 2022

Braxton H.

Posted On Google

OVERALL RATING

Orissa and the rest of the staff at this location have always been very courteous and helpful to me.

Response from Extra Space Storage (5/20/2020)

We’re thrilled you had a 5-star experience at Extra Space Storage, Braxton! Please give us a call at 888-storage if you need further assistance with your storage needs.

April 5, 2022

Isaacxzavier A.

Posted On Google

OVERALL RATING

Great Storage in a good transportation convenient area

Response from Extra Space Storage (4/5/2022)

Thanks, Isaacxzavier! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

April 5, 2022

Gloria L.

Posted On Google

OVERALL RATING

Orissa was very helpful she made sure I had everything I needed she made me feel like a friend

Response from Extra Space Storage (4/5/2022)

Thank you for the kind words, Gloria. We're glad Orissa was able to help! Our team is here to serve you, so give us a call at (708) 232-7000 if you need any future assistance.

March 30, 2022

robert b.

Posted On Google

OVERALL RATING

Thank You Orissa for making this process very easy. You ROCK

Response from Extra Space Storage (3/30/2022)

Thank you for taking the time to leave your feedback, Robert! We're so happy to hear Orissa was able to make your rental process easy! Give us a call at (708) 232-7000 if you need any future assistance.

March 20, 2022

Alexandria D.

Posted On Google

OVERALL RATING

Orissa was the best EVER!!! She made our experience so inviting and comfortable. If all places had some one like her the world would be a BETTER Place!

Response from Extra Space Storage (3/21/2022)

Thank you for the kind words, Alexandria. We're glad Orissa made your experience so inviting and comfortable. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

March 18, 2022

Angelique K.

Posted On Google

OVERALL RATING

Orissa is an exceptional person very helpful friendly and polite.

Response from Extra Space Storage (3/18/2022)

Thanks for the great review, Angelique! We're glad Orissa was very helpful and friendly. Please call us at (708) 232-7000 if you have any questions!

March 18, 2022

Dawn E.

Posted On Google

OVERALL RATING

Orissa was quite helpful. Great customer service.

Response from Extra Space Storage (3/18/2022)

Thank you for the kind words, D. We're glad Orissa was able to help! Our team is here to serve you, so give us a call at (708) 232-7000 if you need any future assistance.

March 17, 2022

Bo L.

Posted On Google

OVERALL RATING

Orissa helped me when I called, she addressed all of my concerns with patience and professionalism. She provides top notch customer care.

Response from Extra Space Storage (3/17/2022)

Thank you for the kind words, Bo. We're glad Orissa was able to help! Our team is here to serve you, so give us a call at (708) 232-7000 if you need any future assistance.

February 23, 2022

ron b.

Posted On Google

OVERALL RATING

Moved out of one unit to another for better rates and Ms Orissa was so helpful, pleasant and very knowledgeable throughout the entire process. Thank you for all your help

Response from Extra Space Storage (2/27/2020)

Ron, thank you for the 5-star review! We are so glad you are satisfied with your rental rate! We're glad Orissa was so helpful, pleasant, and very knowledgeable throughout the entire process. Stop by our office if you need assistance or have any questions.

February 16, 2022

Mahmoud K.

Posted On Google

OVERALL RATING

First, let me say that I’m a repeat customer. The Country Club Hills, IL location serviced my storage needs in the past, so I reach out to see how they could service my current storage needs. I went online and spoke with Holly who was friendly and able to quickly source my needs and set up a appointment . Shortly thereafter I received a call from Orissa at the CCHills location about the appointment, my needs and the current storage possibilities. I found Orissa, pleasant, personable, knowledgeable and prepared to answer my questions regarding inventory and pricing. I let it slip in our phone call that I was competitively bidding and Orissa quickly reviewed local competitors to present a counter offer when I arrived. I was shown the units that suited my requests and I decided to sign a new lease with Extra Space Storage. Simply put, the professional efforts that Orissa put forth sealed the deal and put Extra Space over the top for me. Thank you for the help and i look forward to my new 10’ x 25’ storage space.

Response from Extra Space Storage (2/16/2022)

Hi Mahmoud, Thank you for taking the time to leave your feedback! We aim for friendly and helpful staff and are so glad to hear that was your experience with Holly! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Orissa! We work hard to meet the expectations of our customers, and we're happy to hear we hit the mark for you! We're committed to being your go-to stop for all your local storage needs! We really appreciate your business and are here to help if you need anything. Please stop by the office or reach out to us at 888-storage if you have any questions!