Harwood Heights Self Storage at 7125 W Gunnison St

The storage was Great and the stuff was nice . But I’m waiting for my refund already for 6 business days but they told it should take 3 business days weird situation

Great customer service and help from the management. I’ve been a occupant for over 5 years and they go above and beyond for their customers.

Jeremy at the Harwood Heights,Il. location was helpful, professional and efficient !

PROs: Building seems clean and maintained CONs: Multiple rate increases per year, also I had tried to prepay a month before a rate increase (and lock in my current rate for a year+) but was still charged the higher upcoming rate, it only comes out to like $140 extra, but it is still pretty annoying. If there was some smaller independent storage space place available nearby, I would go with them, to try and avoid the soulless corporate experience Extra Space offers

Easily the best experiences with a company in general come from Extra Space Storage. Staff member Jeremy is wonderful, always willing to help out and has made our business thus far with our unit at Extra Space Storage a pleasure. The rates are very reasonable and accessibility is stellar. I have absolutely no complaints at all. If you're looking for a reliable storage unit facility, Extra Space Storage in Harwood Heights is beyond excellence.

I had such a wonderful experience while shopping for a storage. Jeremy showed me around and was extremely helpful. He is the best!!

Awesome customer service , Jeramy went far and beyond with helpful information from my questions and resolved my lock problem. He was very nice and Informative. Definitely would recommend this storage place/site.

I walked into Extra Space Storage and saw a few different options up front, walked out with one that suits my needs best. I have. 5’ x 10’ and climate controlled. It super convenient.. make sure to bring your own lock or you have the option to buy one there.

I called the storage facility on Montrose in desperate need of a storage solution. I had the pleasure of working with Denise. Although this specific location did not have a storage unit to fit my needs, Denise went above and beyond to help me find a location that could offer me what I needed in the midst of a very hectic time with a move cross country. After talking to her, all of the different competitors could not come close to winning my business. Denise made the decision easy and she found a facility that will safely store my entire house during this time of transition. If you need storage and looking for someone trustworthy, kind and extremely knowledgeable, reach out to Denise. She is a doll and you will be in great hands with her!

Bring 2 wallets!!! You will need them. Fees, and rent increases are a way of doing business at extra space. Wonderful property, with a great Property Management team. This property has a lot to offer. Climate controlled spaces, parking, and office space. They also raise the rent every few months, just to keep it interesting. In the matter of a few years, your rents will double or even triple. Bring 2 wallets. You’re gonna need them.

The Harwood Heights Extra Space Storage employee by the name of Jeremy was and is AWESOME!!! I was trying for two weeks to get into my account and went through employee after employee to help me get into my account. I was using the 800 number for technical support and was given many reasons as to why I could not get into my account. All the employees that were trying yo help me were very nice and professional, but did not resolve the problem. Today I decided to call my storage facility in Harwood Heights directly, Jeremy answered and I told him my problem and how long I was dealing with my account issue. Jeremy told me not to hang up and he worked out the problem and resolved the issue in less than 10 minutes. Honestly, Jeremy should train some of the other employees in this company, he was knowledgeable, empathetic and really wanted to make it right. Please Extra Space Storage - you have to value employees like this and sometime I will drive up and thank him in person. I love this company !!

The service was excellent. Per the recommendation from your rep. I was able to quickly pick and see what I have. Registration was quick and easy working with your rep. As was follow up emails for confirmation and forms of contact. I hope to make more use of your location for the future.

Quick and pleasant process of acquiring storage unit in this all-indoors facilty

I had and amazing and easy process with Milo. He was extremely patient and made the process extremely easy. Thank you so much !!!

Clean facility and friendly staff!

The place is super clean Milo and the staff is very friendly and always willing to help.

Milo was helpful and professional. Thank you for helping out with my request.

So Far I have experienced amazing customer service. I had the pleasure of dealing with Hermilo throughout my storage unit rental. Hermilo took the time and explained to me in detailed how everything worked as this was my first time renting a storage unit. He was extremely knowledgeable and answered every single question I had.

Milo was very informative, friendly, and helpful! Highly recommend this storage unit very clean & tidy! Very convenient and well priced especially for art students that need a storage.

Milo was very proffessional. Also made ir Asier because apenas spanish