Mundelein self storage at 1255 Townline Rd

I have been a client of Extra Space Storage for years, and I enjoy the atmosphere of the place. The employees are friendly and alert, the grounds are clean and well-lit, and access is secure. They do a very good job of keeping doors, gates, and other everyday maintenance at a high standard, and I haven't run into any trouble getting about the property to my storage, even on holidays. I got to meet a new employee today, and welcome him to the team - this is a place that recognizes their customers on sight, which I consider a big plus. I'm not "leaving my belongings with strangers", I have a team safeguarding my keepsakes, which I feel a good deal better about.

Amazing staff! Great easy service!! Def recommend!!

God is GOOD! I accidentally ended up reserving my unit at a different facility than the location I actually needed. (I'm new to the area so I thought this location was still a part of VH, but it wasn't lol) However, still unbeknownst to me at the time I was walking in, Mr. David Rohe kindly informed me of what the location was for the place I had entered. I let Mr. Rohe know that I had made a reservation online and I was so thankful because he was able to pull everything over and provide me a unit at the correct location that I was now inquiring within. Mr. Rohe was very patient with me and my questions, presented me the opportunity of 3 different units that could best suit my needs, and when we got to the 1st one it was perfect! So it was nice because I didn't have to spend time re-entering my information to the proper location (technology providing convenience the moment you need it to, woot woot! ) and then I also was able to find exactly what I needed right away. Mr. Rohe informed me of the different insurance coverages, and was happy to apply the "1st month rent free" discount I saw on their sign when pulling in. Mr. Rohe is very professional and followed all COVID distancing and sanitary procedures, so over all the hospitality at this place is awesome. After selecting my unit, the Storage Agreement was sent to me right away via email, and I was able to use my phone to sign everything, and that was it! My experience at this Extra Space Storage was quicker and friendlier than most lines you will wait in for fast food now! The security is great as there are cameras everywhere, and Mr. Rohe was diligent about locking up everything before we left to go view the unit. You can tell his positive demeanor isn't just for show because when Waste Management's Truck Driver pulled in, the two gentlemen smiled and greeted one another! Just pure kindness here so I felt really welcomed, and with everything our country is going through right now that goes a long way with me. It's clear why Mr. David Rohe is Assistant Store Manager; Extra Space Storage you have an amazing employee, please continue to take care of him because he truly goes out of his way to take care of this property and all those who utilize Extra Space Storage's services. God bless, and America we will get through this pandemic together!

Miguel and Trent were so helpful and informative! I have never rented a storage space so I had tons of questions and they were so friendly and patient. Thank you so much!! Highly recommend.

Great place very clean and the staff was very friendly. Dave took care of us and made the experience quick and easy.

Really appreciate the extra step to rectify a disappointing corporate policy which would have cost them a good tenant. Many thanks! Solid customer service at this facility! Clean, well-maintained, & strong security!

The facility is clean and well maintained with a very helpful courteous staff

Outstanding service with great follow up from Jennifer and Dave. The facility is very clean and modern. This is a top drawer storage facility in every way. I highly recommend them!

Love rhe staff and cleanliness

This facility is very clean, easy to locate, affordable and moving in was a snap thanks to the staff at the facility, particularly Jennifer. She made the entire process run smoothly and in a speedy manner without any nonsense stuff I didn't need. She even sold me a lock to help out when I realized I had forgotten to purchase one. I HIGHLY recommend this place for all your storage needs.

I recently rented from Jennifer and she made the experience a breeze! She explained my different options, payment methods and was just a pleasure to work with. The facility is clean and I LOVED being able to pull into the storage unit to unload everything, especially since we were moving things during a snow storm! I highly recommend this place.

The staff was very helpful and made the leasing process quick and simple. I reserved my storage unit online and they called the same day to finalize my reservation. When they got down to one unit left of the size I needed, they called right away to give me the first opportunity to lease it.

Super helpful staff, really clean facility, and excellent prices.

David was extremely helpful. I was having issues online and he took all of my information over the phone and was extremely patient. I got a beautiful storage unit and I have no complaints about the customer service or the unit I received. I definitely recommend.

David and Jennifer are very friendly and easy to talk with, very helpful with any question I have! The storage facility is well maintained and clean. Any issues I had would be solved right away. Climate control unit stays warm during winter! Lots of cameras for security around the facility. I’m happy to have a storage unit here!

This place is awesome, great rates and very very helpful and friendly service. I'm glad I found this company and chosse this location out if the 2 places I could have gone.??

I had a unit here for a little over 2 years, was extremely happy with the service. Staff was always friendly and helpful with moving in and out, and the units/facility was always clean. Years later and my belongings are still in perfect condition. The monthly price of the unit did increase a few times over my tenure here, but never got ridiculously out of hand. Would definitely recommend this facility!

This location is extremely convenient to main roads and well-maintained. The property is secure and clean, and the staff is absolutely amazing. Friendly and considerate!

Super friendly, getting a unit was fast and easy. Highly recommend!!

I rented a unit with them today and it was such a great experience! I was in and out quickly, David and Jennifer were so nice and worked so fast. They showed me a few options and let me pick the one that worked best for me. I went to six storage facilities today and this was by far the least expensive and didn’t feel like a constant, awkward sales pitch. Also super clean and precautionary. I totally recommend renting here!!!