Aubrey
I am a new renter here and bought a unit online. The 360 view online shows nice metal walls and ceilings. I got to my unit and the walls are old brick and the ceilings lead straight to the roof and to other units. There was a bird nest in the corner. I spoke to management about transferring units due to this issue and was told that it’s an older unit so it does not look like like the advertised 360 units. In that case, I am confused why the specific unit I bought showed a completely different looking unit. After reading through some of these reviews, I am not surprised that individuals have mouse droppings and bird feces all over their things. It is disappointing to rent something that looks NOTHING like the online representative. Do better Granville Ave location!
Thank you for sharing your experience, and we sincerely apologize for the disappointment you've encountered, Aubrey. The misrepresentation of your unit compared to what was advertised online is completely unacceptable, and we understand how frustrating it must be to receive something that looks nothing like what was shown. We also take your concerns about the bird nest and the overall unit condition very seriously. We want to make this right for you. Please reach out to us directly at 888-786-7243 so we can address your unit transfer request and find an appropriate resolution. Your satisfaction is important to us, and we are committed to doing better.
Extra Space Storage (6/30/2026)
Google Review
